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wired ports not working
Hi. Summary: I cannot use direct wired connection with router RBR350 alone (without satellites), but wifi works. Any idea? Details: I am trying to install a Orbi RBR350 with 2 satellites. The ...
kin-mye wrote:The problem is that when I connect laptop using a ethernet cable direct to the router, it does not work: I can ping a remote host, but I cannot use a browser or wget. (Using wget -d it stops after Initiating SSL handshake, and does not print "handshake successful").
I can connect to the configuration page of the router, both using wifi or cable. The IP, DNS, speed test, seems to be ok.
I was able to configure the router to remove the one provided by telco company (VLAN, PPPoE credentials, NAT filtering open; use MAC of original router, leave the suggested MTU value for PPPoE 1492, which I think was also the value in the original router).
First, removing the switch and satellites is a good first step in diagnosing the problem.
Some parts of the problem appear inconsistent. "Cannot use a web browser" when the web browser is used to connect to the configuration page of the router.
It is not clear (to me) why the MAC address of the previous router had to used rather than the hardware MAC. (It should not cause a problem, and maybe it has something to do with PPPoE?)
I agree that the same applications should work whether the laptop is connected via ethernet or WiFi. The wget -d command that works over WiFi should work over an ethernet connection.
Hi.
Thanks for your reply.
I can use the browser to open the router configuration page. But I cannot connect to any external webpage.
In my country, getting the PPPoE credentials is not that easy. To be honest, I did not try to talk with the internet service provider but followed some tutorials that explain how to get it. In some of these tutorials they say the internet provider only attend requests from the specific mac of the router they give you. Changing the mac allowed me to connect to internet (e.g., no blinking leds, I can do the speed test from the configuration page or the app, wifi is working)
Maybe is an issue with the configuration of PPPoE, etc., but as the internet works (speed test, wifi to see webs, videos, etc.) I think it has to be something in the router. No idea where to look at.
Kin
I have zero experience with PPPoE. Using the previous MAC address makes sense.
This is very much a puzzle. Anything that works over WiFi should work the same way over an ethernet connection.
Netgear provides 90 days of 'complimentary support' with a new purchase. I sense that telephone support is not practical from your location.
There is a link on the product registration page to "Contact Netgear". By the time I had a problem, my 90 days was long past, so I have no experience with how that works. Maybe it would offer you a way to get an answer?
On a side note. As the Orbi product line has evolved, Netgear appears to have made subtle changes in options that were part of the original product. Options to enable/disable SSID Broadcast, Daisy Chain, MIMO, Beamforming, Fast Roaming, etc. seem to have been dropped. Perhaps back in 2016 there was concern over whether consumer devices would be compatible? (No one knows and Netgear doesn't seem to be interested in explanations.) This causes confusion when people find references to options that no longer exist in the newer products.
Thanks. I think Netgear has a good technical support in my city. If I got good info, I'll post it here.