I have an RBK50 (1x RBR50; 1x RBS50). Firmware 2.5.1.8. Running Windows 10. I have a Spectrum Internet modem feeding the RBR50. I've seen posts where people have commented on what their backhaul status is (good, poor, etc.). I have tried to find mine but cannot find anywhere that tells me what it is. The App doesn't seem to tell me anything other than there is one satellite and there is a dotted line between it and the Router. [Not sure what the dotted line means either (wireless vs wired?).] When I access the router through the browser, I see the satellite on "attached devices" but there is no IP listed, no connection type, no connected Orbi listed and the backhaul status says 'disconnected'. I have rebooted everything, sync'd everything, moved the RBS50 closer to the RBR50 but it never changes from "disconnected". Picture is the screenshot from the browser. Any and all help is appreciated.

What is the Mfr and model# of the ISP modem the NG router is connected too?Is the Orbi system operating in Router or AP mode?Be sure FW is the same version on the RBS as the RBR.What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings Try disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Has a factory reset and setup from scratch been performed since last FW update? https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://www.youtube.com/watch?v=ePZSc7vnRlQ Yes, the dotted line means a wireless connection, solid line means the RBS is ethernet connected to the RBR.

Yes, disabling Diasy Chain will cause the wifi to drop temporarily. If that fails, select the REMOVE button on the RBRs web page. Factory reset the one RBS that issn't appearing in the RBRs web page. After the top ring on the RBS is slowly pulsating, press the sync button on the RBR then RBS then let it sync. Check the status on the RBR.

FURRYe38 wrote:What is the Mfr and model# of the ISP modem the NG router is connected too? Model E31T2V1 - did not list manufacturer; maybe Ubee? It is a DOCSIS 3.1 Modem.Is the Orbi system operating in Router or AP mode? RouterBe sure FW is the same version on the RBS as the RBR. - They are sameWhat is the size of your home? Sq Ft? ~3000; router and sat on same floor at opposite ends.What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router Distance is around 30 feet. I've also moved it much closer but got the same reading -- disconnected -- in the browser. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Currenly 2.4GHz on 11; was on auto previously. 5GHz channel is on 48.Any Wifi Neighbors near by? If so, how many? There are other wireless around but much lower power levels and none on same channels as me -- as least that show up on WIFI Analyzer. Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings Already are; only fast roaming is disabled. Try disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Fast roam is disabled; Dasiy chain is enabled (I will check that in a bit once my wife is finished her zoom session). Preamble is seet to "Auto" fro both 2.4 and 5G. Enable 20/40 MHz coexistence is checked. IPv6 is disabled. Has a factory reset and setup from scratch been performed since last FW update? https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://www.youtube.com/watch?v=ePZSc7vnRlQ Yes, i updated fw awhile back. In Jan switch ISPs and did a factory reset to start fresh for router mode needed for Spectrum Modem. Yes, the dotted line means a wireless connection, solid line means the RBS is ethernet connected to the RBR. Thanks

Try disabling Diasy chain. You may need to reboot or power cycle the RBS. Power OFF the one RBS that is appearing in the status page. I would power off the RBS that isn't appearing on the RBRs web page, bring it to the same room as the RBR and power it on and let it sync and check the status.

FURRYe38 wrote:Try disabling Diasy chain. You may need to reboot or power cycle the RBS. Power OFF the one RBS that is appearing in the status page. I would power off the RBS that isn't appearing on the RBRs web page, bring it to the same room as the RBR and power it on and let it sync and check the status. I did that about 2 hours ago the only difference was that Dasiy Chaining is enabled. Thought that wouldn't have an impact since I only have a router and one sat. RBS was literally across the room from the RBR. Same status - disconnected. I will disable Daisy Chaining and try it again in about 15 mins so I don't risk disturbing wifi.

Wireless Backhaul Status | NETGEAR Communities

13 Replies

FURRYe38
Guru - Experienced User
Apr 05, 2020
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
Be sure FW is the same version on the RBS as the RBR.

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Has a factory reset and setup from scratch been performed since last FW update?
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ

Yes, the dotted line means a wireless connection, solid line means the RBS is ethernet connected to the RBR.
- jal69
  Aspirant
  Apr 05, 2020
  FURRYe38 wrote:
  What is the Mfr and model# of the ISP modem the NG router is connected too? Model E31T2V1 - did not list manufacturer; maybe Ubee? It is a DOCSIS 3.1 Modem.
  Is the Orbi system operating in Router or AP mode? Router
  Be sure FW is the same version on the RBS as the RBR. - They are same
  
  What is the size of your home? Sq Ft? ~3000; router and sat on same floor at opposite ends.
  What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
  Distance is around 30 feet. I've also moved it much closer but got the same reading -- disconnected -- in the browser.
  What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Currenly 2.4GHz on 11; was on auto previously. 5GHz channel is on 48.
  Any Wifi Neighbors near by? If so, how many? There are other wireless around but much lower power levels and none on same channels as me -- as least that show up on WIFI Analyzer.
  
  Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings Already are; only fast roaming is disabled.
  
  Try disabling the following and see:
  Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Fast roam is disabled; Dasiy chain is enabled (I will check that in a bit once my wife is finished her zoom session). Preamble is seet to "Auto" fro both 2.4 and 5G. Enable 20/40 MHz coexistence is checked. IPv6 is disabled.
  
  Has a factory reset and setup from scratch been performed since last FW update?
  https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
  https://www.youtube.com/watch?v=ePZSc7vnRlQ
  
  Yes, i updated fw awhile back. In Jan switch ISPs and did a factory reset to start fresh for router mode needed for Spectrum Modem.
  
  Yes, the dotted line means a wireless connection, solid line means the RBS is ethernet connected to the RBR. Thanks
  - FURRYe38
    Guru - Experienced User
    Apr 05, 2020
    Try disabling Diasy chain. You may need to reboot or power cycle the RBS. Power OFF the one RBS that is appearing in the status page. I would power off the RBS that isn't appearing on the RBRs web page, bring it to the same room as the RBR and power it on and let it sync and check the status.

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Wireless Backhaul Status