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Forum Discussion
Wireless devices disconnect from RBR20
Hi, my hardware warranty ran out in late april so this is hopeful attempt of getting my problem solved. Many other similar posts are older so i need to bump the topic, hoping it is picked up by skill...
If possible, make sure that the different bands on your WiFi network are using the same name.
For example, make sure that you don’t have a network_name-2G network and a network_name-5G network.
On some products, particularly older WiFi extenders, you might not be able to avoid having different names for the different WiFi bands.
Hi, thanks for the reply and trying to help out. AFAIK on the Orbi, you just give the SSID one name which is used for the two bands.
Hello jonasperman,
Welcome to the NETGEAR Community!
I understand that you are experiencing intermittent network connectivity. This can be caused by having more than one router on a network processing routing protocol. To fix this please change your RBR20 from router mode to AP mode.
For instructions on how to change your RBR20 from router mode to AP mode please navigate to the like below:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
Best,
Kevin
Community Team
- Ok thanks for chiming in! I will try. I have done this in earlier attempts but can try again. It did not help before and it also meant I lost a lot of the functionality of Orbi. But stable internet is most important.
I do not have multiple routers on my network AFAIK but I am in a bit of a pickle as fiber comes from one provider and the internet connectivity from another. That is the most common setup in Sweden, the physical network is open and multiple service providers can offer me internet, TV, telephony etc. This however means that two providers are involved to get me internet and not easy to get a clear answer...Hello jonasperman,
Thank you for your reply!
I am sorry to hear that you are still experiencing this issue.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
- Sorry to report that also in AP mode I did get the disconnect as described in the original post.
