NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Woke up and router inaccessible - Can't factory reset
Went to bed last night to a nice stable internet connection. Woke up this morning to everything disconnected. Go to login to the Orbi to reset it and the app won't connect. Log into my desktop ...
Try this?
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW.
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
https://www.thewindowsclub.com/enable-tftp-windows-10
https://www.youtube.com/watch?v=R9DLrLQrpaw
Try nmrpflash?
I've had luck with that when tftp didn't work
https://github.com/jclehner/nmrpflashIf this fails you'll need to contact NG support.
Pressing the reset button in back for 15 seconds and release should do it. Be sure you feel the momentary bump when you press the button. Hold it for 15 seconds then release. Wire connect 1 PC to the RBR and try to access 192.168.1.1
It does not work.
I've tried iterations of 7 seconds, 15 seconds, 30 seconds, 60 seconds and 90 seconds. None actually factory reset this device. As soon as it boots it still has my old SSID, DHCP disabled, etc. The page at 192.168.1.1 is inaccessible giving connection refused.
Try this?
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW.
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
https://www.thewindowsclub.com/enable-tftp-windows-10
https://www.youtube.com/watch?v=R9DLrLQrpaw
Try nmrpflash?
I've had luck with that when tftp didn't work
https://github.com/jclehner/nmrpflashIf this fails you'll need to contact NG support.
FURRYe38 : tftp failed (I had previously tried it for both the newest and a rolled back firmware.)
However that nmrpflash tool *did* seem to allow my device to reboot (and even go back to factory settings!).
I'm in the process of resetting up the device in the hopes this doesn't happen again. Thank you for pointing me toward the tool on Github.
Awesome, good to hear. Glad the alternate tool worked. Good to know this.
Once it's setup, Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. :smileywink: