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nedlinin's avatar
nedlinin
Tutor
Jul 27, 2021
Solved

Woke up and router inaccessible - Can't factory reset

Went to bed last night to a nice stable internet connection.   Woke up this morning to everything disconnected.  Go to login to the Orbi to reset it and the app won't connect.  Log into my desktop ...
Troubleshooting
nedlinin's avatar
nedlinin
Tutor
Jul 27, 2021

It does not work.

 

I've tried iterations of 7 seconds, 15 seconds, 30 seconds, 60 seconds and 90 seconds.  None actually factory reset this device.  As soon as it boots it still has my old SSID, DHCP disabled, etc.  The page at 192.168.1.1 is inaccessible giving connection refused.

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 27, 2021

Try this? 

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
https://www.thewindowsclub.com/enable-tftp-windows-10
https://www.youtube.com/watch?v=R9DLrLQrpaw

Try nmrpflash?
I've had luck with that when tftp didn't work
https://github.com/jclehner/nmrpflash

 

If this fails you'll need to contact NG support.

Blanca_O 

  • nedlinin's avatar
    nedlinin
    Tutor
    Jul 27, 2021

    FURRYe38 : tftp failed (I had previously tried it for both the newest and a rolled back firmware.)

     

    However that nmrpflash tool *did* seem to allow my device to reboot (and even go back to factory settings!).

     

    I'm in the process of resetting up the device in the hopes this doesn't happen again.  Thank you for pointing me toward the tool on Github.