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Forum Discussion
Wyze plugs and B&D under cabinet lighting will not respond anymore
Hi all. I have an RBR50 with 2 satellites. I have been using Black and Decker undercounter lighting in my kitchen for a few years. They are controlled by Alexa and have been great. I also have about ...
Stylerod wrote:
will not respond to commands in my app.
These commands are (a) when using the Wyze app, or (b) using "Alexa...."
When the Wyze devices were factory reset, were they deleted and re added to the Wyze app and reconnected to the Alexa skill?
I don't use Alexa for the Wyze plugs, only the Wyze app. I did remove the device and re-add. The B&D lights are Alexa only. I did not remove and re-add those when I reset them.
I also found another Wyze plug that was never used. I plugged it in and installed it. It connected and said it needed a firmware update. It completed the firmware update and I was able to turn it off and on once from the app. After that it acts just like all my other plugs and won't accept commands anymore.
I also found another Wyze plug that was never used. I plugged it in and installed it. It connected and said it needed a firmware update. It completed the firmware update and I was able to turn it off and on once from the app. After that it acts just like all my other plugs and won't accept commands anymore.
Since the Wyze smart plugs appear on the Orbi Attached Devices list with IP addresses, they are obviously connected to the Orbi WiFi.
- Do the plugs respond to Internet Control Message Protocol (ICMP) commonly referred to as 'ping'?
I just installed a Wyze plug and found that it responds to ping. - Does this Orbi have Access Control enabled? (I keep Access Control off except when investigating questions asked on the forum.) This is on the Orbi web interface, Advanced Tab, Security Menu. There have been reports on the forum of devices being "Blocked" when the user has absolutely no memory of doing so. Could you check that the Wyze plugs are shown as "Allowed"?
- Wyze has a procedure for requesting help with smart plugs. Does not appear to take much time and might be interesting to see how Wyze responds.
https://support.wyze.com/hc/en-us/articles/360033985252-Connection-Troubleshooting-for-Wyze-Plug
I have yet to find documentation on how the Wyze app communicates with Wyze plugs. Have verified that the Wyze app controls the plug (a) when connected to the same WiFi LAN as the plug, and (b) when not connected to the same WiFi LAN (i.e. using LTE data on the phone). Had expected to see data packets going to/from the plug when it is turned on and off. So far, I have been unable to capture any, which is annoying. (I am certain they will be encrypted, but they should at least exist.)
Thanks so much for taking the time to respond to my messages.
I can ping the plug that I am working with. Access Control is not turned on and all devices have a status of Allowed.
I did open a ticket with Wyze yesterday morning. They had me send logs from the device and did respond that their higher tier support people only work M-F so I won't hear anything until then. I am really curious what they will find and I wish I could look at the log myself.
I did find two more devices that are on 2.4ghz that are not responding/connecting anymore. My LG Washer and Dryer. I haven't found an issue with any devices on 5ghz. But not all 2.4 devices are having issues. My Ring doorbell, Wyze camera and door locks, my HP Printer are all working fine through wifi.
- Do the plugs respond to Internet Control Message Protocol (ICMP) commonly referred to as 'ping'?