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Forum Discussion
Bboy486
Apr 22, 2019Aspirant
WyzeCam and 5G incompatibility Orbi
I am getting constant drops on my wyze cam that is 5 ft from a satellite. Wyze support says it's because the orbi is connecting the 5g network. The asked me to use 2.4 but as far as I can tell Orbi do...
Crazy_Canuck
Jun 24, 2019Aspirant
Thanks for the response. So if I understand correctly the issue is because Orbi is 'flip flopping' between 2.4 gHZ and 5.0 gHZ and when this happens the connection to the Wyze cameras 'drop'? Which then begs the question - is there a way to direct Wyze to only use 2.4 gHz on the Orbi? I have other devices that require the 2.4 gHz and they appear to be working (e.g. Ring door bell).
One other comment - I connected a Netgear EX3700-100NAS and set it to only broadcast 2.4 and it is connected to the Orbi and I am encountering the same drops. This is getting very complicated and while I solved the IP conflicts going to the Orbi - now it appears I have introduced another issue with all my Wyze cameras. I may have to drop Netgear equipment all together and try another brand :(
FURRYe38
Jun 24, 2019Guru - Experienced User
Orbi doesn't flip flop frequencies. Only dual band supporting devices may flip flop between frequencies when and if they support both freqencies. Devices like phones and pads and wireless adapters. If your cams only supports 2.4Ghz frequency, then they ONLY will see 2.4Ghz and will have nothing to do with 5Ghz.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Crazy_Canuck wrote:Thanks for the response. So if I understand correctly the issue is because Orbi is 'flip flopping' between 2.4 gHZ and 5.0 gHZ and when this happens the connection to the Wyze cameras 'drop'? Which then begs the question - is there a way to direct Wyze to only use 2.4 gHz on the Orbi? I have other devices that require the 2.4 gHz and they appear to be working (e.g. Ring door bell).
One other comment - I connected a Netgear EX3700-100NAS and set it to only broadcast 2.4 and it is connected to the Orbi and I am encountering the same drops. This is getting very complicated and while I solved the IP conflicts going to the Orbi - now it appears I have introduced another issue with all my Wyze cameras. I may have to drop Netgear equipment all together and try another brand :(