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Forum Discussion
Bboy486
Apr 22, 2019Aspirant
WyzeCam and 5G incompatibility Orbi
I am getting constant drops on my wyze cam that is 5 ft from a satellite. Wyze support says it's because the orbi is connecting the 5g network. The asked me to use 2.4 but as far as I can tell Orbi do...
sidrat-jon
Jun 30, 2019Aspirant
I have 5 Wyze cams 2/3 (v2/PanT), I recently switched them to my new AX12 and encountered all 5 dropping at nearly the same time via RTSP.... this was very very frustrating, however, after reading through a few different threads on different Netgear models and going through settings, the other posters and other threads are completely correct in that QoS was the culprit, at least in my case on my Netgear. I never needed or messed with QoS on the X10, so the default settings of "enabled" for WMM QoS on the AX12 were to blame for my Wyze cut-outs. I disabled both WMM QoS settings and my Wyze cams now stream without issue. It would seem that the netgear forms of QoS interfere with how the Wyze works. If you are having problems with your cams, shut off all QoS and media prioritization as a first start. My issue had nothing to do with wireless, it was all software ( as most are in general ). As a side note, the Wyze cams are ONLY 2.4GHz; a 2.4GHz transceiver cannot see or negotiate a 5GHz signal, it will only connect to 2.4GHz, and most if not all problems that are experienced can be down to software config, unless there is a significant bug involved.
I would also highly recommend setting static IPs for any IP camera, it prevents potential client DHCP issues and does actually decrease re-connection time if network is lost. You can do this under LAN settings under most of the Netgear UIs under "address reservation", as the Wyze cams don't support static IP directly.
These suggestions apply to ANY having the dropped issue with IP cameras.