NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bboy486's avatar
Bboy486
Aspirant
Apr 22, 2019

WyzeCam and 5G incompatibility Orbi

I am getting constant drops on my wyze cam that is 5 ft from a satellite. Wyze support says it's because the orbi is connecting the 5g network. The asked me to use 2.4 but as far as I can tell Orbi do...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 23, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

 

Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

hrachyap's avatar
hrachyap
Aspirant
Dec 01, 2019

I had similar problem connecting Wyze Cam Pan to Orbi. It seems disabling 20/40 MHz Coexistence helped solve the problem. 

 

Thanks!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 02, 2019

    Thanks for letting us know. Glad that worked for you. 

     

    Enjoy. :smileywink:

    hrachyap wrote:

    I had similar problem connecting Wyze Cam Pan to Orbi. It seems disabling 20/40 MHz Coexistence helped solve the problem. 

     

    Thanks!