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Forum Discussion
swingf53
Mar 06, 2019Tutor
XM content repeats on Orbi Voice
I purchased an Orbi Voice in December after being very pleased with the Orbi whole house system. One of the main reasons I purchased this satellite was to play Sirrus XM on a better speaker. However,...
- Mar 13, 2019
Hi swingf53,
Thank you for getting back. I have forwarded your issue to the engineering team and we would like to work with you directly. If you are interested, please send me a private message with your contact information.
~Christian
Christian_R
Mar 07, 2019NETGEAR Employee Retired
Hello swingf53,
Would you mind clarifying what happens when you state that the "XM channels repeat." Also, would you be able to provide the XM channel(s) when the issue occurs?
Thank you,
Christian
swingf53
Mar 07, 2019Tutor
I have an all access pass to XM as part of my subscription for 2 cars. I had a two-unit RB 50 Orbi mesh network for about a year and added the RBS40 Voice as a Christmas present in late December 2018. I was able to add XM as an Alexa skill without a problem but when I use the Orbi Voice speaker to play XM, the content on any/all channels repeats after about 5 minutes. It will go back about 3 minutes into where I started listening and repeat that content until we get to exactly the same spot in the programming, and then repeats back to the same spot 3 minutes into programming. It does not seem to matter which XM channel I am listening to. And from time to time, it play XM flawlessly with no repeat. And other times it will play a channel for about 15 minutes without repeat but turn off without a command to do so. Other music sources, such as I Heart Radio or Pandora, play music without issue on the Orbi Voice.
I have an Echo Dot on the same WiFi network using the same Alexa account and it does not repeat XM programming. Also, I use the XM streaming account on my iPhone and ear buds without issue. I'd also note that I make sure to clear the XM app off my phone before I try to use the Orbi Voice.
Any and all help is appreciated.
- Christian_RMar 13, 2019NETGEAR Employee Retired
Hi swingf53,
Thank you for getting back. I have forwarded your issue to the engineering team and we would like to work with you directly. If you are interested, please send me a private message with your contact information.
~Christian
- swingf53Apr 08, 2019Tutor
Christian was able to get engineering to look at my issue and the latest firmware update resolved the problems. Kudos to Christian and the engineering team for solving the issue.