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Forum Discussion
MitchellThomas
Aug 20, 2019Tutor
Youview BT/Plusnet TV Issues
Wonder if anyone can help. I have Plusnet TV with Youview, I am using the Openreach Huawei modem and RBK30 Orbi system with IGMP proxy enabled and BT IGMP support enabled also. After about 5 minutes ...
MitchellThomas
Aug 20, 2019Tutor
Looks like option 3 it is! I’ve read a number of people having the same issue, is this something Netgear can take a look in to?
FURRYe38
Aug 20, 2019Guru - Experienced User
This is probably something that may not be support officialy as some ISPs or TV services require the use of there devices.
Might check and see if disabling IGMP protocol on the RBR doesn't anything. Should be under Advanced Tab, Advanced settings section...
You can file a support ticket here with NG and see if they can look into this:
- MitchellThomasAug 20, 2019TutorI have IGMP proxy enabled, Ive tried auto option, and IGMPv3 option too. Also kept the BT IGMP support box ticked.
I’ve tried to raise a ticket but I’m out of the 90 day support window.- FURRYe38Aug 20, 2019Guru - Experienced User
Might try disbling IGMP on the Orbi system as well.
Try AP mode on the Orbi and use the ISP modem as your main host router...
- MitchellThomasAug 20, 2019TutorOrbi as AP is the only current solution at the moment. Bit disappointed that I can’t use Orbi in router mode.