Forum Discussion

Initiate

Nov 17, 2019

Solved

0 days remaining

Hi all, can someone help me with my router. I set the billing cycling for 4th Of each month. But no matter what I do I always get 0 days left on the data remaining information. I tried everything and ...

Blanca_O
Nov 26, 2019
Hi Rafaz

Welcome to NETGEAR Community!

Have you tried resetting the router? If not, please do so.

May we please know the device SKU (MR1100-100xxx)? Kindly provide as well the firmware version.

Regards,
Blanca
Community Team

Blanca_O

NETGEAR Employee Retired

Nov 26, 2019

Hi Rafaz

Welcome to NETGEAR Community!

Have you tried resetting the router? If not, please do so.

May we please know the device SKU (MR1100-100xxx)? Kindly provide as well the firmware version.

Regards,
Blanca
Community Team

Rafaz

Initiate

Nov 26, 2019

Well, thank you for your response. I think it's better later than never.

I did reset, factory reset and well, nothing as I said before.

But at the end [not] thanks to your poor customer service (that was blaming my provider after transfer my calls 5 times) or this abandoned forum I end up taking the unity back as it was clearly faulty. The new unity came working fine and the days are counting normal, without I ever bothering my provider.

Thanks a lot guys for all this marvellous support. 👎