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Forum Discussion
4GX Advanced III (Netgear AirCard 810S) not opening
Hi I have a problem with my 4GX Advanced III (Netgear AirCard 810S), when I push the power bottom it shows Telestar and 4XG and then go to black screen with "Shutting down" , it stay for long time ...
Dear AyeAyeAye
First of all I would like to thank you for your reply.
I tried all what you mentioned above but still not opening,
The screen of AC810S show battery charged 100% and it is asking me to remove the cable
with USB cable I can see the menu of AC 810S in my Laptop, I did the RESET many times but again it is not opening
When I remove the battery, push the power bottom for long time and connect the USB cable, the screen shows Update but because there is no Internet it did not get the update.
Firmware
Firmware Version: NTG9X40C_10.13.02.00
Firmware Build Date: 2015/09/03
Web App Version: AC810S-1TLAUS_03.03.102.13
Bootloader Version: NTG9X40C_10.13.02.00
Hardware Version: 1.0
TRU-Install: PHS_TELSTRA_B4059
Device
Model: AirCard 810S
AC810S Manager: http://m.home
PRI Version: 1266601, 01.22
Power State: Offline
Current temperature: 33°C
Current voltage: 4307mV
Battery charge level: 100%
Battery status: Normal
Battery temperature: 34
WWAN Info
IP Address: 0.0.0.0
IPv6 Address:
Please advice
You shouldn’t need to push power on mains only with battery removed, I wonder if doing that is actually activating ‘update search’ ?? I recall a
old MIFI of mine doing the same, power button on mains only is a forced update, that might apply to this Telstra model?.
I would remove the battery & sim, plug in (don’t push power - I’d expect it to know the battery is not there) then see if it boots then to connect to Wi-fi and reset again.
When resetting with a sim in there sometimes updates will happen or it will force search at least and the possible download takes priority (as a security measurement).
Certainly remove bat & sim, mains only connect and see if you can reset from the menu.
Maybe the battery is faulty? It could be saying 100% but the anomaly is that it isn’t, if the above doesn’t help borrow a battery or spend 20 bucks on eBay.
I hated Telstra firmware/software, Big Pond modem firmware were even worse as a division of Telstra lol. Worked fine in Europe tho, better than Oz, go figure!!
old MIFI of mine doing the same, power button on mains only is a forced update, that might apply to this Telstra model?.
I would remove the battery & sim, plug in (don’t push power - I’d expect it to know the battery is not there) then see if it boots then to connect to Wi-fi and reset again.
When resetting with a sim in there sometimes updates will happen or it will force search at least and the possible download takes priority (as a security measurement).
Certainly remove bat & sim, mains only connect and see if you can reset from the menu.
Maybe the battery is faulty? It could be saying 100% but the anomaly is that it isn’t, if the above doesn’t help borrow a battery or spend 20 bucks on eBay.
I hated Telstra firmware/software, Big Pond modem firmware were even worse as a division of Telstra lol. Worked fine in Europe tho, better than Oz, go figure!!
- Also just found this on a google, might help (it is T crowd support so maybe not, but more likely than any T (sales) shop could help, T Flagship Collins, Melbourne were a right incompetent lot!).
https://crowdsupport.telstra.com.au/t5/mobile-broadband/telstra-advance-iii-issue-quot-shutting-down-quot/td-p/555435 Hi
I did all but unfortunatly same, the screen not opening
Definitely try another battery if you can borrow one.
My old dad worked on electronics and if I know one thing never trust a software/OS battery gauge over testing the battery & voltage reading itself.
What does it display plugged into the mains with the battery out ? The same ?
Thanks, I will .
