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Forum Discussion

Aspirant

Apr 24, 2018

[AC790S] Firmware update ERROR

Hi all, I cannot update my AC790s' firmware, there is always a error message (see photos attached). How can I update it? Model: AirCard 790S Firmware Version: NTG9X35C_01.03.28.0...

ac790s firmware update error

NETGEAR Employee Retired

Apr 30, 2018

Hi Alexgear,

Thank you for posting in the community with your issue. I will work with my internal team and review for a solution. :]

- Jason N

CuongVSD
Aspirant
May 30, 2018
Hi All

Same problem, Im from Viet Nam

thanks
JoKiv
Aspirant
Jul 29, 2018
This problem still exist. Locating firmware suitable to European models are restricted out from website.
- Blanca_O
  NETGEAR Employee Retired
  Jul 29, 2018
  Hi JoKiv,
  
  May I request for the following information:
  
  - Where did you purchase the unit?
  
  - What is the current firmware version installed?
  
  - Do you have connectivity issue?
  
  Make sure that you have excellent signal bars when you attempt to update the firmware.
  
  Regards,
  Blanca
  Community Team
  - JoKiv
    Aspirant
    Jul 30, 2018
    Hi,
    
    I puchased device from Telia (ISP and mobile operator), Finland
    
    Current version seems to be NTG9X35C_11.11.15.03
    
    I don't have issues with connectivity.
    
    I'll try again with better signal.