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Forum Discussion
AC791L has been available for 6 months: Where's the Firmware Update?!?!?
The Netgear AC791L Jetpack for Verizon Wireless has now been available for 6 months. It went on sale in September of 2015. I purchased mine about a month later, in October. It's now February, 6 months after launch. This Mobile Hotspot has known bugs, including a tendency to drop device connections every couple hours, even when the Auto Sleep mode is turned OFF. It also has a very unreliable tethering mode, that causes devices to be unable to connect to it via USB and/or ethernet (when using the optional Signal Boosting Cradle.) And yet, we STILL don't have a Firmware Update to fix these issues! :smileymad:
It's time to get with the program, Netgear. Where's our Firmware Update?!?!? :smileyfrustrated:
20 Replies
- Response from Verizon wireless on Twitter:
@VZWSupport
... I understand. The update is only available over the air on the Verizon network. I apologize for this inconvenience. ^AXS
Any suggestions?
Netgear can put the firmware on your site?Sadly, AngelV, there is no solution for you. You are using a Verizon Wireless Branded Mobile Hotspot. It is intended for use primarily on the Verizon Wireless Network in North America. Therefore, Netgear and Verizon Wireless are making that Firmware Update available ONLY Over-the-Air when you're connected to the Verizon Wireless Network using a Verizon Wireless SIM. For whatever reason, Netgear and Verizon don't want to make those Firmware Updates available any other way. :smileysad:
I would advise you to switch to a Mobile Hotspot model that's actually offered in the country you're using it in, and intended for use on the network of the carrier you're using. That's the best way to make sure you can get the Firmware Updates.