NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

tibr70's avatar
tibr70
Initiate
Jan 14, 2021

AC797 firmware

Hi, I have a 797 card which seems to work out of the box pretty well. However when using it for zoom calls it's got an unpleasant habit of dropping and rebooting every 10-15 minutes. I've tried to ...
Firmware
Energy-x's avatar
Energy-x
Aspirant
Jun 10, 2021

I can only assume Netgear is not doing any firmware releases for this model at this point. Support, are you out there?

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 14, 2021

Hi Energy-x

 

Can you also provide the current firmware version and PRI? 

 

Regards,
Blanca
Community Team
 

 

  • Energy-x's avatar
    Energy-x
    Aspirant
    Jun 14, 2021
    AirCard AC797S
    FW Version NTG9X40C_30.00.08.04
    FW Build Date 2019/11/21
    PRI Version 02.00
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 14, 2021

      Hi Energy-x

       

      Thank you for responding. Let me check on this. I will get back to you for any updates.

       

      Regards,
      Blanca
      Community Team

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jun 17, 2021

        Hi, All, 

         

        Please be advised that the Web Update server for AC797 is down. We will provide update once new information will be available.

         

        Regards,
        Blanca
        Community Team