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Forum Discussion

tibr70's avatar
tibr70
Initiate
Jan 14, 2021

AC797 firmware

Hi, I have a 797 card which seems to work out of the box pretty well. However when using it for zoom calls it's got an unpleasant habit of dropping and rebooting every 10-15 minutes. I've tried to ...
Firmware
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 17, 2021

Hi, All, 

 

Please be advised that the Web Update server for AC797 is down. We will provide update once new information will be available.

 

Regards,
Blanca
Community Team
 

tibr70's avatar
tibr70
Initiate
Jun 17, 2021
Thanks for the update. How many years has it been down? Does that mean there is a pending update for everyone or when the server is back up will it not make any difference?

What is the latest firmware version for the AC797?
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jun 21, 2021

    Hi All,

     

    For AC797-100NAS, the latest release version is NTG9X40C_30.00.08.04 and PRI version 02.00.

     

    No updated FW released recently.

     

    Thanks

    John

  • Gabezs's avatar
    Gabezs
    Aspirant
    Jul 17, 2021
    Hello,
    I see that my hotspot is trying to pull a firmware update every 2 days (costing me 100mb a pop) and then failing after reaching 99%. My model is AC797-100NAS. My current firmware is NTG9X40C_30.00.08.04. My PRI is 01.01. I have factory restored the hotspot twice, and this firmware update simply won’t finish.

    netgear - If my firmware is supposed to be current, please fix your update server so that I don’t continue to lose 100mb every 2 days. I don’t like losing 1.5 GB every month to a failed update. Additionally, I am well outside my year of support, so please don’t refer to me to your paid support.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jul 17, 2021

    Sorry to hear about the failed update. We are release a new FW for all AC797 SKUs. But noticed the server is pretty slow. We are investigating the issue. At the same time, we will stop pushing the FW update temporarily.

     

    Thanks

     

    John

     

     

  • Gabezs's avatar
    Gabezs
    Aspirant
    Jul 17, 2021
    JohnPeng - the download itself isn’t all that slow. I reach 99% in only a few minutes. The problem is that it never completes to 100%. It will just sit at 99% until it finally shows an update error. So this appears to be an an issue entirely separate of server speed.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jul 17, 2021

    Thanks for the information. Could you please let me know the SKU of your AC797?

     

    AC797-100EUS or AC797-100AUS?

     

    Thanks

    John

  • Gabezs's avatar
    Gabezs
    Aspirant
    Jul 17, 2021
    JohnPeng - it’s actually AC797-100NAS. That’s the SKU on the actual box it came in.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jul 18, 2021

    Thanks for the confirmation. I will work with the internal team to remove the update soon.

     

    Sorry again for the inconvience.

     

    Regards

     

    John