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Forum Discussion

tibr70's avatar
tibr70
Initiate
Jan 14, 2021

AC797 firmware

Hi, I have a 797 card which seems to work out of the box pretty well. However when using it for zoom calls it's got an unpleasant habit of dropping and rebooting every 10-15 minutes. I've tried to ...
Firmware
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jul 17, 2021

Sorry to hear about the failed update. We are release a new FW for all AC797 SKUs. But noticed the server is pretty slow. We are investigating the issue. At the same time, we will stop pushing the FW update temporarily.

 

Thanks

 

John

 

 

Gabezs's avatar
Gabezs
Aspirant
Jul 17, 2021
JohnPeng - the download itself isn’t all that slow. I reach 99% in only a few minutes. The problem is that it never completes to 100%. It will just sit at 99% until it finally shows an update error. So this appears to be an an issue entirely separate of server speed.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jul 17, 2021

    Thanks for the information. Could you please let me know the SKU of your AC797?

     

    AC797-100EUS or AC797-100AUS?

     

    Thanks

    John

  • Gabezs's avatar
    Gabezs
    Aspirant
    Jul 17, 2021
    JohnPeng - it’s actually AC797-100NAS. That’s the SKU on the actual box it came in.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jul 18, 2021

    Thanks for the confirmation. I will work with the internal team to remove the update soon.

     

    Sorry again for the inconvience.

     

    Regards

     

    John