Forum Discussion

Aspirant

Jun 05, 2018

Solved

AC810s Firmware Upgrade not working

I have an Aircard 810s I am unable to initiate firmware update on my ac810s as it kept giving me an Update Error message. Firmware Version:NTG9X40C_10.13.02.00Firmware Build Date:2015/09/03

Firmware

Blanca_O
Jun 11, 2018
Hi Ukeee,

Thank you for responding. Please reset the unit one more time and try again. Where did you purchase the unit?

Regards,

Blanca
Community Team

Blanca_O

NETGEAR Employee Retired

Jun 08, 2018

Hi Ukeee,

Welcome to NETGEAR Community!

As I understand, you are unable to update the firmware. May I ask for the following information:

- What Internet browser (and version) did you use to open the device page?
- Have you tried to use another computer/device to upgrade the firmware?
- Have you tried to use another Internet browser?

- Have you tried to reset the device?

Please make sure that you have good signal when you update the firmware.

Regards,

Blanca
Community Team

Ukeee
Aspirant
Jun 08, 2018
- What Internet browser (and version) did you use to open the device page?

I've used Microsoft Edge (42.17134.1.0) and Mozilla Firefox (61.0b11)
- Have you tried to use another computer/device to upgrade the firmware?

I have tried to use the Netgear app on my iPhone and it still would not update the firmware version
- Have you tried to use another Internet browser?

Yes as mentioned above

- Have you tried to reset the device?

Do you mean to reset it back to default factory settings? Yes I did initially do a factory reset when I first got the AC810s.
- Blanca_O
  NETGEAR Employee Retired
  Jun 11, 2018
  Hi Ukeee,
  
  Thank you for responding. Please reset the unit one more time and try again. Where did you purchase the unit?
  
  Regards,
  
  Blanca
  Community Team