Forum Discussion

Aspirant

May 18, 2015

Aircard 340u Problem with Windows 8.1

I bought a brand new Windows 8.1 Laptop and Aircard 340u. I updated Windows 8.1 fully and then plugged in Aircard in. Supposedly, when you plug it in, Windows is supposed to recognize the device and ...

Installation

nhann

NETGEAR Employee Retired

Aug 05, 2015

Hi Jlittle489 ,

Is your Aircard 340u updated to Firmware Version 01.13.12.13 ?
To update firmware on Windows 8, please follow : http://www.downloads.netgear.com/files/aircard/Win8%20Installation%20Instructions.pdf
If you are considering upgrading to Windows 10, here is more information on the device: http://kb.netgear.com/app/answers/detail/a_id/29490

Let us know how it works for you.

Regards,

NhanN

Jlittle489
Tutor
Aug 06, 2015
By plugging the device into another PC and running the AT&T AllAccess Software show that the firmware is "NTG9X15C_01.13.12.13 r18963 ntgrbc-"
- nhann
  NETGEAR Employee Retired
  Aug 07, 2015
  Hi Jlittle489,
  
  Thanks for clarifying. There is a new version 01.13.12.14 now available that was released 8/7/2015.
  Please follow the documentation to complete the upgrade.
  
  I hope to hear back from you.
  
  Regards,
  
  NhanN
  - Jlittle489
    Tutor
    Aug 08, 2015
    I update the firmware again, but still the same issue. It is as if the device is not booting up correctly and reboots itself.