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Forum Discussion

GusRandall's avatar
GusRandall
Aspirant
May 18, 2015

Aircard 340u Problem with Windows 8.1

I bought a brand new Windows 8.1 Laptop and Aircard 340u. I updated Windows 8.1 fully and then plugged in Aircard in. Supposedly, when you plug it in, Windows is supposed to recognize the device and ...
Installation
Jlittle489's avatar
Jlittle489
Tutor
Aug 06, 2015

By plugging the device into another PC and running the AT&T AllAccess Software show that the firmware is "NTG9X15C_01.13.12.13 r18963 ntgrbc-"

 

 

nhann's avatar
nhann
NETGEAR Employee Retired
Aug 07, 2015

Hi Jlittle489,

 

Thanks for clarifying. There is a new version 01.13.12.14 now available that was released 8/7/2015.
Please follow the documentation to complete the upgrade.

 

I hope to hear back from you.

 

Regards,

NhanN

  • Jlittle489's avatar
    Jlittle489
    Tutor
    Aug 08, 2015

    I update the firmware again, but still the same issue.  It is as if the device is not booting up correctly and reboots itself.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 12, 2015

      Hello Jlittle

       

      Have you tried updating the drivers for your usb 3.0 ports I checked on Hps website looks like they just released some new usb drivers just a couple days ago. hope to hear your feedback.

       

      DarrenM

      • Jlittle489's avatar
        Jlittle489
        Tutor
        Aug 12, 2015

        Will do!  I'll install all the HP updates and report back the USB driver info etc.  Thanks for the help!