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Forum Discussion
AirCard 785 Retail unlocked . Firmware update FAILED!
Hi! I tried to update the firmware of my device several times and it failed. I tried once manually using Telestra driver, and it still fails to update. On the website, there is no update for Air...
Hello trancedroid
Since you have a Retail unlocked 785 you shouldn't be trying to use the telstra firmware should be using the generic driver which will auto installs from TRU install when you tether to the device. Also make sure you have good signal strength when trying to update.
Hello d4rr3ll
you can try to do a factory reset by
To reset the hotspot:
1. Press the Power and Navigation buttons at the same time for five seconds.
2. Press the Navigation button to cycle to the Factory Reset cycle.
3. To start the factory reset, press the Power button. A factory reset takes about one minute.
4. After the device resets, reconnect WiFi devices
Try that and see if the LCD is still giving you the wrong things.
DarrenM
Hi. The thing is, the software downloaded the update several times but could not install it and gave an error. Now, every time I check for update, I never get any. The question is: Are there any updates for this device or not? What's going on?
yes there is a Firmware update you may want to try a factory reset and then try to update the firmware again.
DarrenM
I did a factory reset and this is what I get.
"No update available
There are no updates available for your device at this time.
Please check again later."
By the way, this is the firware version I got right now:
FW Version:NTG9X25A_02.08.00.51FW Build Date:05/04/15
Can I download the update manually if there is one? There is no such link for my device on the website.
There is no manual download what I am thinking happened is we had a firmware that was out for that device then it was pulled because of a issue. I am guessing your device was trying to get the firmware that was pulled so it wasnt working. We are working on fixing it and re releasing it so may not me fully released yet so as long as everything is working for you I wouldn't worry about the firmware.
DarrenM