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Forum Discussion

msdclark's avatar
msdclark
Tutor
Jan 07, 2020

Aircard 785S Searching Cellular Signal & won't connect

I have a Netgear Aircard 785S that is unlocked (I think referred to as retail). I have used it in the past with an AT&T sim card in the US and in Europe with an Orange Sim card and had no issues. I pu...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 16, 2020

Hi msdclark

 

Welcome to NETGEAR Community!

 

You can configure your hotspot's Access Point Name (APN) though your hotspot is not working. Here's how to add a new APN to your hotspot: 

  1. Launch a web browser from a computer or WiFi device that is connected to the network.
  2. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays.
  3. Enter the password in the Sign In field. The default password is password. The password is case-sensitive
  4. Click the Sign In button
  5. Select Settings > Network > APN
  6. Enter a name for the APN
  7. Enter the APN. If you do not know the APN, contact your service provider

 

Regards,
Blanca
Community Team
 

 

 

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 16, 2020

Please advise the device SKU name. You can find it printed on the label under the battery.

 

I can help to find out whether the device supports T-Mobile Bands.

 

Thanks

  • msdclark's avatar
    msdclark
    Tutor
    Jan 20, 2020

    The sku name is AC785-100EUS