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Forum Discussion

Butterfly363's avatar
Butterfly363
Follower
Jul 29, 2020

Aircard 790 - it says it has 4G and that it’s connected to my devices but the internet won’t work

Hi All,

I have reset about 5 times tried changing passwords ect ect but my netgear just won’t work - it says it’s connected - I have my phone and my laptop saying they are connected but when I try and Load a page on The internet it just won’t work - it says there is no net work even though it shows the box is connected

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 31, 2020

    Hi Butterfly363

     

    Welcome to NETGEAR Community!

     

    If you are connected to the hotspot but cannot connect to the Internet, try the following
    suggestions:
    • Check the display status on the touch screen.
    • Make sure that network coverage is available in your area.
    • Make sure that your micro SIM card is active and enabled with data services.
    • Wait one to two minutes for the hotspot to initialize.
    • Confirm that your account is activated and that no other Internet connections are active.
    • Switch your hotspot off and on and restart your computer or WiFi device.

     

    Regards,
    Blanca
    Community Team