Aircard 790S Bigpond - Wrong password from any device

Question

Dear all,I recently purchased an Aircard 790S, bigpond a month ago. I configured it in very standard manner, one 2.4GHZ and one 5 GHZ secondary network.It worked very well for 3 weeks. Suddenly nobody can login anymore. Any attempt to login (from various devices such as samsung S7 phone, android box) gives "Wrong password" message.I tried to forget the network, shutdown and restart, same thing.I disabled 5Ghz secondary,&nbsp;shutdown and restart, same thing.&nbsp;Anyone has an idea what is the solution for&nbsp;this issue?Best regards to all. Acher.

JasonN · Answer

Hi Acher-CH,Please perform a factory reset on the actual aircard device.Proceed with the link and on page 92 for the steps to factory reset.&nbsp;https://www.telstra.com.au/content/dam/tcom/personal/support/pdf/broadband/4g-advanced-ac790s-guide.pdf&nbsp;Please let me know if this fixes the issue. :]&nbsp;- Jason N

JasonN · Answer

Hi Acher-CH,I wanted to check in on you and see if your issue has been resolved.Please let me know. :]&nbsp;&nbsp;- Jason N

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Aircard 790S Bigpond - Wrong password from any device

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