NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TdWine's avatar
TdWine
Aspirant
Nov 01, 2019

AirCard 790s

I have an AirCard 790S docked in a DC112A AirCard Smart Cradle which is connected to an external antenna. In this configuration I am receiving very poor to no internet reception. I may get 3 bars of ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Nov 06, 2019

Hi TdWine

 

Welcome to NETGEAR Community!

 

May we please know the device SKU (DC112A-xxx) and firmware version? 

Have you tried resetting the cradle? If not, we suggest to do a factory reset. 

 

Regards,
Blanca
Community Team
 

 

  • TdWine's avatar
    TdWine
    Aspirant
    Nov 06, 2019

    Hi Bianca,

    DC112A  V1.0

    Firmware V1.0.0.42_1.0.60

    Cheers,

    Tod

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Nov 07, 2019

      Hi TdWine

       

      The device SKU can be checked on the box of the product or on the barcode label, which should indicate DC112A-xxxxxx (DC112A-100NAS, DC112A-100EUS) 

       

      If you have DC112A-100NAS or DC112A-100EUS, please update the firmware to 1.0.0.44. Here's the link where you can download the firmware. 

       

      Regards,
      Blanca
      Community Team