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Forum Discussion

Woowee's avatar
Woowee
Aspirant
Oct 12, 2021

Aircard 810s / cradle dc112a issues

Hi,

 

Seems like a common problem, but can't see a solution. Aircard works fine by itself, when docked all lights green, genie says internet signal good. But can't load web pages etc. Have tried factory reset. No change. Please help.

 

Thanks in advance 

 

 

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 21, 2021

    Hi Woowee

     

    Welcome to NETGEAR Community!

     

    Kindly access DC112A Settings page > go to Advanced TAB. Is there an IP address under Internet Port? 

    Please check if the computer/device has a valid IP address. 

    Can you ping a website? 

     

    Regards,
    Blanca
    Community Team

    • Woowee's avatar
      Woowee
      Aspirant
      Oct 25, 2021
      Hi Bianca,

      Please see screen shots below. Have updated firmware and was working, but slow . Needed to move router , stopped working again.