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Forum Discussion
trancedroid
Sep 28, 2015Aspirant
Aircard AC785s-100 N/A,N/A,N/A after changing SIM card. No APN settings, can't make new APN.
So I changed the SIM with another one, same network. The device would not show signal, but connect to the network. Would show the interface but everything is blank. When I bought the device, I tried ...
DarrenM
Sep 29, 2015Sr. NETGEAR Moderator
Hello trancedroid
I have seen this issue from a couple people in the community and I am forwarding this issue onto our SME group to try and replicate the issue and to find a fix for this issue. it might take a little bit of time but I will respond back once they get back to me on this. feel free to send me a Private message if you have any other concerns or details you want to send me about the issue.
DarrenM
DarrenM
Sep 29, 2015Sr. NETGEAR Moderator
have a couple questions for you about the aircard so we can troubleshoot this more. Hope to hear your feedback.
What is the Carrier you are using?
What APN are you using?
Have you tried factory resetting the AC785S after FW update?
Have you tried manually re-installing FW from http://support.netgear.com/product/AirCard+785+Retail+unlocked, if so what were the results?
Have you tried changing the network technology under Setting > Network > Preferences to something other than All band e.g. Europe 3G, if so what are the results?
DarrenM