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Anyone know what the latest firmware for the M1100 fixs?
As the title says, I just checked and noticed a new firmware is available. Does anyone know what it fixs / changes ?
104 Mb, v NTGN9X50C_10.25.01.01
There's a neat new setting under Setup|Mobile Routing for Ethernet Standby which I have disabled and testing is going well through WAN Connection to Dovado which until now I had to use with Wifi spotboost.
MR1100 seems to run a bit hotter. I have been using without battery since last fw upgrade, up to 10 days without reboot. Currently at 4 hours and counting, with no dropouts and speeds greatly improved.
Dashboard has lost data usage info, hope to see it return. No info on Telstra Community and Netgear UM is still for June 2017.
FW version is NTG9X50C_10.25.01.00.
Have you tried a factory reset after the firmware upgrade? Other then that you may have to try a direct contact with Netgear, I can't say I've seen any actual Netgear reps here.
Yep I did but the factory reset did not roll back the firmware to the original.
And since I am outside the 90-day free support window the only way I can get in direct touch with Netgear is to pay for a service contract.
Unless someone is monitoring these boards....
Since NTG9X50C_10.25.01.00 dated 2018/01/31 update available to me on 13 March, there have been mixed blessings. As a fringe-dwelling MIMO antenna user, the Ethernet setting has made life easier. The initial loss of Data Usage info didn’t seem so important. But when it did not come good, I contacted Telstra Support.
Chats with Mobile Assurance SME from 22-24 March yielded a between 3 and 17 factory resets, a couple of SIM card removal/replacements and the obligatory browser refreshes. Yielded a new glitch of blank screen with “Detecting service “ while retaining internet access. Acknowledgement that this constituted a fault.
Outcome: referred to this site
https://www.telstra.com.au/consumer-advice/faulty-products
to submit a faulty device claim. Not believing the offer of an exchange device would be honoured (past experience), I phoned 132200 and an amicable Tech Support said not to fill in the form. They would be sending me an exchange device with a return for old one.
When asked if the exchange device would have the latest firmware installed and working properly he said it would be a new device from the factory, probably with the original firmware and I would have to perform the OTA update to the latest.
When I asked if anyone at Telstra was aware of any Nighthawk M1s that were functioning as advertised since the update, there was silence.
Two hours later he rescinded the exchange. He did not contact me on my preferred landline contact or my second choice iPhone. He left a cowardly voice message using the new Telstra RCS voice service on a device he knew would give me no recall.
Both Telstra and Netgear do not provide copies of their firmware. Tech Support said they could not access it either. Both Telstra and Netgear have links to the Australian Consumer Law, key paragraph being :
“The ACL requires that (taking into account the nature of the goods, the price, any representations made by the supplier or manufacturer and other relevant circumstances) the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description given or any demonstration model used.”
Telstra at least offer to cover the cost of postage, Netgear does not.
I have sent a question to selfservicerepairrequest@team.telstra.com about an exchange device but am not holding my breath.
Unless an exchange device is offered, I will hang on to my existing Nighthawk while internet is still working.
My preferred solution before a 400km trip or a slow return by mail;
Could Telstra/Netgear provide access to recent updates for troubleshooting?
If it is an OTA issue that would be the end of it.
Perhaps to protect us from ourselves, it could be accessed only in concert with Tech Support assistance.
I hope this helps.
- So its the data display no longer works with a Telstra service? Do you know the whirlpool forum https://forums.whirlpool.net.au/ . There has been a bit of discussion there about the M1, and from what I can tell the data usage display has stopped working for Telstra customers. On the other hand when I bought my M1 a year ago I used a optus sim and the data usage display never worked , But I thought at the time it was a Telstra tie in. With the release of the current firmware the data display now works for me on Optus, so it seems to be only Telstra customers affected. Out of interest does your dashboard now include fields for setting the 'plan limit' and 'billing start date' along with 'enable data alert' tick box. If not the dashboard must be configuring itself dependent on the sim inserted. With those fields set properly the M1 now calculates the data and displays it for I know at least none Telstra users fine.
It is more than Data Display, after the factory reset/s, connected device display is also gone. This now constitutes minor security issue if using device while away from home.
Connected devices are still available in the Dashboard and App, including LAN. Whitelist is still useful.
Whirlpool forum and Telstra Community forum informed my decision to sit tight and batten the hatches.
With regard to the plan limit setting, Yes and No. The Dashboard Web page has no settings I can find re Data Usage/Plan. But the iOS Mobile App has a Data Usage Button which promises to take us to a Pre-Paid activation service. Not applicable for Telstra Post Paid.
By the way has anyone tried to restore the pointlessly saved export.cfg files because they do not reset personal preferences. They do nothing, at least from a Mac.
- Hi Hippolyte Here is a picture of my dashboard I circled in red the settings for data display that the new firmware added.( well I hope it has uploaded the picture I'll try again with a ingur link if it doesn't work). Is your dashboard different to this?
- The picture of my dashboard is just on the right side o the above post ^^^^^^^^^^^^^^^^^^^^^^^^^^^>>>>>>>>>>>>>>>>>
Most useful image, thank you MicW.
I made a couple just now to clarify the plight of a Telstra Customer.
Dashboard image is an attachment.
Not reassuring
- Latest Telstra approved FW is MR1100TLAU,V03.21_00 .
- Please check webgui, nighthawk m1 status->diagnostics->device, PRI version, is it 03.21 or something else.
About the saved export.cfg files, after testing backup and restore on my Mac and then on Windows10, I can confirm they work on Windows and do not work on Mac.
In both instances the Dashboard reports success, and the device reboots. Only the Windows restore takes.
Yes TeeJay74, we are talking about the same thing just looking at it differently. The latest firmware has changed the PRI version from 02.15 with firmware NTG9X50C_10.16.04.04 to PRI version 03.21 with firmware NTG9X50C_10.25.01.00. Each firmware released to us about 6 weeks after build dates, presumably for provider testing.
Yes my M1 shows PRI is 3.21 and FW is NTG9X50C_10.25.01.00.
"Each firmware released to us about 6 weeks after build dates, presumably for provider testing."
Does this mean Netgear will make it generally available in a few weeks?
Hi, rabbieb.
You will see the build date in the device info. This one was 2017/03/31. On each update the OTA is pushed to us about 6 weeks on. We got it in March.
Like you I received issues with my device since the latest, along with some feature improvements.
According to Telstra Tech Support there is no access to these updates except as they arrived, Over the Air. Netgear seems to duck the issue by saying each service provider has it’s own requirements.
Hence no way back, no proper troubleshooting forward either.
Factory resets do not revert as the boot loader is also updated at the same time.
My personal decision re this, is to use it while internet works, hope for better next OTA, use Telstra Tech Support for device return only if internet fails.
i hope this helps.
Sorry, I gave the wrong build date it should be 2018/01/31.
Your instinct to obtain the files is a valid and promising troubleshooting step.
Like you I believe we could go a long way to solving these issues, if we could access the firmware files. But I have hit a brick wall from both Telstra and Netgear.
Telstra have moved from a position of “Not Known”, when asked if they were aware of any functioning devices on 24 March, to a position of “not being able to replicate it on test devices” on 26 March.
The only solution offered to me today by Tech Support on the Telstra Community is to refer me to Netgear for an OTA repeat push, which looks to be out of my reach.
What I believe is an unnecessary device return (without exchange device) is now staring me in the face. I am strongly resisting this option.
Hi everyone,
I am going to forward this issue to my internal team to have them look into this issue. I will update everyone when I have more information. :]
- Jason N
Hello All,
Please see latest offer of support from Telsta: Nighthawk-M1-Firmware-Update-Protocols
Any advice on whether I should proceed with device replacement. Unable to get to Tech Bar to see it working before I commit. Quandary.
hippolyte wrote:
The only solution offered to me today by Tech Support on the Telstra Community is to refer me to Netgear for an OTA repeat push, which looks to be out of my reach.
I don't think we do OTA repeat push, however there's expected to be another firmware update later this month, so if a repeat OTA update would help, that should as well.
hippolyteHard to say, personally I'd wait for the next firmware. Though maybe it would not hurt to ask Telstra if they can confirm if the replacement M1 they are about to send you shows the data usage display you are missing if you go that way.
I wonder Hippolyte, have you tried a optus sim (or optus reseller sim) in your M1 and see if that updates the data display. Just a thought, I have no idea if this will have any affect.
Any word on what fixs are in the new firmware? Such as, does it fix the Telstra data usage display issue, and does it fix not being able to update from the old firmware to the latest?
MicW I am unable get Optus reception bu I did test the sim in a Aircard 790s which performed well and showed data usage, connected devices etc.
Telstra is unable to confirm working device with new software as it will be sent from the factory.
My gut instinct before becoming embroiled in the complaint process was to sit tight and wait for the next FW.
Against the wind, I have accepted new device, but it doesn't feel right.
MicW wrote:
Any word on what fixs are in the new firmware? Such as, does it fix the Telstra data usage display issue
ArodiD has mentioned that the data usage display issue will be fixed in the next firmware release.
I guy, first sory for my english but it is not my native language.
May somebody can explain to me the process of the OTA update.
I got a AUS version with very old firmware but doesn't want to update
It is an unlocked TELSTRA and used with a french free sim.
It work but it is impossible to get an update.
What mean repeat OTA. It is a synchronisation with a server who check if the product have asked before to update over the OTA with the EMEI number or other stuf like that?
It it possible to ask to netgear to clear my remote acces for my product to reinitialized my update OTA process?
Please, explain to me. Thanks
