APN 1028 error on MR6500

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Rashenfelter wrote:

I DM'd it to you.   Also, when you say "network conditions" do you mean coverage or something else?

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The network conditions means that the network is overloaded, etc. When you see the error code, it means the device was trying to connect, but the network somehow prevents the data connection to be set up.

Thanks

John

Got it.   

that makes sense as to why it's so random.   It's strange it did it right after the first bootup but since it didn't do it again until just now, maybe that was just a coincidence.  

That's a very obscure and alarming error message.  Shouldn't the device simply say that it cannot connect to the network.

I'm more concerned that it doesn't seem to try to reconnect.  The only way I've been able to correct it is to reboot.   It would be good to have the device try to reconnect or have a button when we log into it to "reconnect".

Agreed.  Auto Reconnect when able should be applied and automatic.  That error message appears to be a system error message and would lead me to think that the device was in error mode.  Almost like an unhandled exception error in programming.

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JT240Z wrote:

Agreed.  Auto Reconnect when able should be applied and automatic.  That error message appears to be a system error message and would lead me to think that the device was in error mode.  Almost like an unhandled exception error in programming.

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Thanks for the suggestion. We are investigating the issue. Some error codes returned by the network means the network is not ready for data connection. Usually when this happens, the carrier doesn't allow the device keeps reconnecting. It may stress the network further. We will check how to resolve the issue gracefully.

Regards

John

Im in Italy with my brand new Nighthawk M6 Pro...

I get  APN 1028 and 512 like all 20-30 minutes and have to reboot the device to reconnect.

So i spend 1000$ on a faulty device that doesnt work? 😞

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Darky28 wrote:

Im in Italy with my brand new Nighthawk M6 Pro...

 

I get  APN 1028 and 512 like all 20-30 minutes and have to reboot the device to reconnect.

 

So i spend 1000$ on a faulty device that doesnt work? 😞

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Could you please advise what carrier you are using in Italy and what is the APN setting?

Thanks

John

Network "voda IT"

Technology: LTE

I use a prepayd german vodafone simcard with unlimited roaming data withun europe.

My sim card works perfect in my tablet, but as soon as i use it inside the nighthawk m6 pro and a few of my family use youtube or netflix it crashes within 15-20 minutes with the 512 or 1028 error requiring me to reboot the device manually

APN Setting is:

Data checked

Roamingdata checked

Band; All (3G+4G+5G)

Network mode : Auto

Network: "voda IT"

APN:

APN Name: Vodafone

APN: web.vodafone.de

PDP: IPV4

PDP Roaming: IPV4

Authentication: PAP

Thanks for the quick reply. If possible, could you please capture a model.json file and email to me: jopeng@netgear.com.

Please mention your community ID for easy tracking.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks

John

Hi John

I sent you an email with the model.json of the router.

Hope that helps narrow down the issue

at 21:00 today i started watching a Film on Netflix on my dell laptop and was playing some clash of clans on my mobile phone, Heres the times when the router died with the corresponding errors:

21:15 - Error 512
22:23 - Error 1028
23:28 - Error 1028
23:40 - Error 512

So thats pretty much the frequency how often the router crashes 😞

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Darky28 wrote:

at 21:00 today i started watching a Film on Netflix on my dell laptop and was playing some clash of clans on my mobile phone, Heres the times when the router died with the corresponding errors:

 

21:15 - Error 512
22:23 - Error 1028
23:28 - Error 1028
23:40 - Error 512

 

So thats pretty much the frequency how often the router crashes 😞

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I checked the log you provided. You are using MR6450. 

We have a new release for the device  and I have set you device to upgrade to the release over the air. You can do a manual update check by tapping Settings -> More -> Software Update -> Check for Update button.

The new release fixed an issue that the device can't get on 5G network even though the SIM card and network supports 5G. Please check whether the new release can resolve your issue. If not, please send another model.json file for me to check.

Could you please confirm your SIM card has LTE only subscription?

Thanks

John

H John

Thanks much for the fast reply. I can confirm theres now a new firmware available.

The router just installed the version NTGX65_12.01.31.00

My german vodafone prepayed sim card has indeed 5G already included, but I doubt at the location im doing holidays I'll have 5G antennas.

I just checked the Mobile setting after the firmware update and it seems I indeed received a slightly different configuration for the APN from vodafone.

PDP changed from IPV4 to IPV4V6

On the page Status -> Network i noticed something:

At the Technology section it shows:

4G then 4GPLUS then 4G then 4GPLUS seems to toggle quite a bit but so far the internet connection works.

I will check if with the new Firmware the 512 and 1028 errors will stop and will report back tomorrow in the thread here.

Thanks

Bad luck 😞

I noticed when a lot family members use the router the 512 / 1028 error seems to trigger much faster.

I started a netflix stream on the dell laptop. A netflix stream on the tablet and a plex stream on my mobile phone.. took not long and it crashed with a 1028 error:

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Darky28

 

I started a netflix stream on the dell laptop. A netflix stream on the tablet and a plex stream on my mobile phone.. took not long and it crashed with a 1028 error:

 

Darky28

Here are the details on the 2 error messages. They are related to SIM subscription and network rejects or releases the connection.

512 is PS_NET_DOWN_REASON_ALREADY_IN_TC

PS_NET_DOWN_REASON_ALREADY_IN_TC 
        This error code is returned when data call is brought down  
        because traffic channel request got rejected by CM since traffic  
        channel is already up for voice calls

1028 is PS_NET_DOWN_REASON_EMM_DETACHED

Could you please advise the SIM card plan is for data only device? Not sure whether this is also related to roaming agreement between the 2 carriers.

If possible, you can get a cheap pre-paid data plan from the Italian carrier and see whether the device performs differently.

Please also send me another model.json file with the new FW.

Thanks

John

Hi John

I have the following plan:

https://www.vodafone.de/freikarten/callya-black

unlimited Data in 4G and 5G networks

phone and sms flat but only within germany

500 minutes phonecalls or SMS to Europe

Europe Roaming inclusive.

This morning i couldnt bear it anymore having to restart the router all 15-30 minutes.

I took out the sim card from the router and put it in my Xiaomi Mi Pad 5 Pro tablet.

I setup a hotspot from my tablet and its running stable full day with multiple Netflix streams youtube streams and online gaming for the whole family.

So its definitely an issue with the router and not the sim-card or the data plan.

The 4 weeks prepayed costs me 80$ for 4 weeks, so you can immagine im not eager to buy and try an italian sim card.

I'll put the SIM card back in the router and mail you the new model.json in a second.

Ok I've just mailed you the new model.json file.

Just to let you know about some additional testing I've done and things I noticed.   I am in Tennessee and on a data plan.

watching TV at night is fine, and working during the day, basic email, and some low bandwidth web portals all while streaming youtube is fine.  But if I hop on a teams call with video or try to share my screen, things that seem to put a load on the device/network is when I get the errors.

just for reference, I am only streaming youtube at 480 resolution to keep the load down and I am getting 2 or 3 bars of signal strength on the device.