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Forum Discussion
APN 1028 error on MR6500
Please define and supply the fix on APN 1028 error
On a Nighthawk M6 Pro purchased Thursday 13 July 23 from an AT&T storefront in Texas, cellular data service provided by AT&T, at a semi-remote location in Mississippi:
Nighttime hours, the cellular signal very often is too faint for the M6 to connect. Daytime hours, Friday the 14th, there were no apparent issues; Saturday the 15th, error 1208 and the associated message appears every 15-30 minutes. Additionally, while this reply was being prepared, it powered off. When I restarted it, there was a yellow warning triangle. Pressing the warning produced the message "battery charging stopped due to excessive heat" or something similar.
Is there a fix yet?
X2T7E wrote:
On a Nighthawk M6 Pro purchased Thursday 13 July 23 from an AT&T storefront in Texas, cellular data service provided by AT&T, at a semi-remote location in Mississippi:
Nighttime hours, the cellular signal very often is too faint for the M6 to connect. Daytime hours, Friday the 14th, there were no apparent issues; Saturday the 15th, error 1208 and the associated message appears every 15-30 minutes. Additionally, while this reply was being prepared, it powered off. When I restarted it, there was a yellow warning triangle. Pressing the warning produced the message "battery charging stopped due to excessive heat" or something similar.
Is there a fix yet?
Thanks for providing the logs. I have replied with PM. Please check. If you have any question, you can email me directly at jopeng@netgear.com.
John
I'm having the same issue with the APN on a Nighthawk M6 Pro purchased Wednesday 19 July 23 from an AT&T store in Mount Dora, FL, cellular data service provided by AT&T.
John I have emailed and Pm'd you my log file. Please let me know if you need any further information.
Ed
I am getting the same 1028 error code. On AT&T. We just bought this hotspot to be able to livestream our church service and the error cuts off the stream. Any advice on a fix for this? What further information do you need?
Please advise whether you use the device with battery or without battery.
When the issue happens next time, please follow the steps below to capture a model.json file and send email to me at jopeng@netgear.com
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks