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Forum Discussion
APN 1028 error on MR6500
Please define and supply the fix on APN 1028 error
Same here then they gave me a new device and it is doing the same thing
I did a couple things on my end that seems have eliminated the issue or at the very least greatly reduced it.
I moved the device to where it gets a more stable signal. Not really a "better" signal, it's still only 2 bars, but it stays 2 bars. When I'm watching anything on youtube for example, I leave it on 480 resulution. even 720 seems to be too much for it but at 480 I'm ok and the video isn't so bad unless you're trying to read words.
Unfortunately I understand this isn't something everyone can do depending on the coverage where you are but I wanted to keep this post updated with what I've found.
Received that error message four times and had to reset. The device finally went back to AT&T. They said it must been a flaw in the Sim card but a new Sim card and I laughed and no more than 20 minutes later it did it again, so went back to AT&T store and they said well maybe it's a hardware issue so they gave me another unit with another new Sim card and within a half an hour it did it again what is the quick fix so this does not continue to happen
- I am in a AT&T 5G area and pay for unlimited. Someone needs to make adjustments to what they tell customers. And at very least they should know about this.
Raydog49036 wrote:
I am in a AT&T 5G area and pay for unlimited. Someone needs to make adjustments to what they tell customers. And at very least they should know about this.Could you please help to capture a model.json file while you see the error alert and email it to me at jopeng@netgear.com. We are looking into this issue closely now.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
John
Hi John
Another thing I forgot to mention, that might be important.
In the holiday flat in italy (3 room apartment) the Wifi-Strength of the Nighthawk M6Pro was abyssmal bad in just the next room. And that with the setting for the extended range on the router (even in no battery mode)The Xiaomi Tablet i used as hotspot (Has also Wifi 6) got a far better signal strength than the Nighthawk router.
Devices connecting to the The 5 Ghz and 2.4 Ghz band of the Xiaomi Tablet had always max signal strength in the 3 room appartment, while with the nighthawk M6 Pro the 2.4 and 5 ghz band got barely 2-3 stripes of signal strength just in the next room.
Is there an issue with the internal antenna maybe? so its overheating and losing connection because it tries to send the wifi signal in a good strength?Greetings
Darky28
Rashenfelter - Have you tried running the device without a battery whilst using bandwidth heavy applications?
I have been experiencing the same issues mentioned in the thread. I just removed the battery and updated the firmware. I can report back my updated experience later today.
I updated the firmware, and used it on plug in only mode (removed the battery) this week, and I did not have any issues. No error messages and got better performance than any other time I've used it. I will continue using it on plug in only mode and let you know if the problem reappears.
Update: After removing the battery and installing the update, I was able to maintain a solid connection while streaming with multiple users.
Update: After removing the battery and running the firmware updates, the issue went away. For added information, we were camping in an area that could have had a low signal and a lot of ATT devices close by.
