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Ashleyluke11's avatar
Ashleyluke11
Follower
Aug 22, 2022

Apn setting trouble

Hi all I have a netgear nighthawk 2 I’ve put a sky SIM card in. When we are in the uk it works great we have internet everyone can connect. I have come to France expecting the apn settings to change over like the phones have but my device is just saying disconnected. Have I missed some thing is there something I need to do or change

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Aug 29, 2022

    Hi Ashleyluke11, 

     

    Welcome to NETGEAR Community!

     

    Please check APN profile settings as it may not have automatically setup the APN profile for your new SIM.  You can manually set it up via the WebUI and re-check connection.

     

    You may contact the carrier to get the correct APN information and add it using WebUI.

     

    Here's a reference of how to configure APN Settings [page 40 - 41]

    https://www.downloads.netgear.com/files/GDC/MR2100/MR2100_UM_EN.pdf

     

    Regards,
    Blanca
    Community Team