NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
App won't accept admin password
I have a Nighthawk M100 mobile WiFi router that I am ready to just chuck in the bin. The problem is not so much the device itself, no it's this f#*$&ing Netgear app!! I had to change the SIM in it re...
Be sure you are using the named Netgear Mobile app for connecting to the MR. You can't use the Nighthawk app.
If you can't get the Mobile app to take the admin password, might try factory resetting the MR and having your iPhone connect to it's default IP address and wifi SSID name, then walk thru the setup wizard using the Mobile app and complete the setup process.
Also, Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
I have the same issue with my Netgear Mobile app. I followed the steps outlined here for my iPhone 15. I can't even enter the entire password before the login screen resets itself.
The answer would be for Netgear to test their software, fix the bugs and act to support their customers
Hi DGJB,
Kindly provide the following information:
- Device Model/SKU (e.g. MR1100-100NAS)
- Have you tried using a different mobile device? Please make sure that the mobile device is connected to the NETGEAR Mobile Router connection.
- Kindy try accessing the router Web UI. Here's a reference AirCard Mobile Hotspot and Mobile Router Login Information
- Do you have issues with the Internet Access such as browsing website?Regards,
Blanca
Community Team
