AT&T BEAM device =KILLS= my mouse in Windows 10

Question

My problem is that the AT&amp;T BEAM device (identifies itself only with the brand name NETGEAR on the device) =KILLS= my mouse when I attach it to my new Windows 10 computer making the computer and aircard both *useless*.&nbsp;&nbsp; Please tell me how to correct this apparent device defect.

Blanca_O · Answer

Hi bgrumbin

&nbsp;

Welcome to NETGEAR Community!&nbsp;

&nbsp;

Is this a Bluetooth mouse? wireless mouse?&nbsp;

Does it affect other computer?&nbsp;

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team
&nbsp;

&nbsp;

bgrumbin · Answer

It is a wired mouse and there have never been any problems connecting the BEAM to my Windows 7 set of computers, only the brand new still being developed Windows 10.&nbsp; It is a quite important problem for me because my DSL service does die from time to time and I need immediate access to the Internet at some special times of day.&nbsp; Also, when I travel, I don't have DSL at all and the BEAM is the only way I'm going to be able to get the information I need.&nbsp; Thanks for responding at least to say hi and ask a couple of questions.

Blanca_O · Answer

Hi bgrumbin

&nbsp;

Thank you for responding. If there is no issue with Windows 7 computers then AT&amp;T Beam hardware is fine. Have you tried contacting AT&amp;T as this is their device? This is for them to check software update.&nbsp;

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team

bgrumbin · Answer

Thanks for replying to my details, Bianca.&nbsp; Actually I started with lengthy conversations with AT&amp;T Mobility because they were the ones who sold the device to me in the first place and are collecting the monthly fees whether I use it or not.&nbsp; Had a faint hope that the manufacturer of the BEAM device might have some better insight as to what is needed for it to function on a Windows 10 computer with wired mouse.&nbsp; Fact is, even after KILLING the mouse when I attach the BEAM, the AT&amp;T Mobility software is unable to come up to functionality but sits "outside" on the BEAM device telling me it's "Ready to Connect" when in fact its software isn't relating to the BEAM and provides no way for me to make an actual connection to the Internet not even with the thereby primatized touchpad which is supposed *never* to come on.&nbsp; I'm going to try to contact AT&amp;T "yet again" with your guidance that this is probably the issue of *their* software perhaps even rather than the "usual suspect for all probllems" the new to me Windows 10 slopperating system.

Blanca_O · Answer

Hi bgrumbin

&nbsp;

Please let us know how it goes.&nbsp;

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team

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AT&T BEAM device =KILLS= my mouse in Windows 10

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