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AT&T Internet feed is dropped three or four times a day, every day
LM1200 4G LTE modem drops internet 3 or 4 times a day every day. Always reboots easily.
I contacted AT&T and they determined my gateway needed to be replaced. They dropped shipped me a new gateway, which I installed. The next day, though I was able to get everything to connect, I noticed some devices were continuing to intermittently drop off and would have to be reconnected. I once again contacted AT&T and they "ran tests" remotely and blamed one of the neighborhood boxes, stating they could see issues at several homes. It did not make a lot of sense to me that that would cause my wifi to drop but they insisted on sending a tech out.
5 Replies
JacksonSymes wrote:
LM1200 4G LTE modem drops internet 3 or 4 times a day every day. Always reboots easily.
Please male sure you have upgraded to the latest release: FW: NTG9X07C_20.06.09.00; PRI 04.19.
What's the SIM card's plan with AT&T? Is it from AT&T BYOD data plan or a phone or tablet plan?
Thanks
Regarding the soft ware: no new firmware of systen updates available.
Running Mac OS 11.16.3
I get the internet feed from a retailer, Olive iP. They get it from AT&T. I buy a data plan from Olive iP.
I contacted AT&T and they determined my gateway needed to be replaced. They dropped shipped me a new gateway, which I installed. The next day, though I was able to get everything to connect, I noticed some devices were continuing to intermittently drop off and would have to be reconnected. I once again contacted AT&T and they "ran tests" remotely and blamed one of the neighborhood boxes, stating they could see issues at several homes. It did not make a lot of sense to me that that would cause my wifi to drop but they insisted on sending a tech out.
I changed the APN to AT&T in the modem set up. It was on a network set up by the ISP. This made a world of difference, no dropping and much higher baud rates.
Thanks to all for the help.
Signing off,
Jacksonsymes