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Forum Discussion
AT&T MR1100 Ethernet Port inop
I am using an AT&T branded Nighthawk MR1100. It recently updated firmware to 12.05.05.12. Since this update I am not able to connect to the ehternet port with any devices. I was using it with a Links...
Couple of questions. Who else got the updated release client for verification? Who else is not able to install the updated frimware?
I have installed the drivers and run the .exe, I get to a poiont that says switching device to boot and hold mode, then it just stops there. After a couple of minutes it will finally show an error, firmware download failed, primary error code: 67 - firmware update process timeout.
Once this happens the nodem is stuck with only netgear displaying on the screen of the device. I have to remove the battery and disconnect from laptop then it will reset and I can start the whole thing over again.
I have tried multiple cables, I have charged the battery, removed the battery, switched usb port on the laptop.
The botched firmware update that disabled the ethernet port was reported to Netgear on Jan 15. As this broke the device for wired customers you would think Netgear would resolve the issue in 1 or 2 business days. Now it's Jan 26. No resolution yet. And when customers repeatedly ask Netgear when the fix will arrive, there is no response.
- And repeatedly advised it was affecting AT&T devices. Then send updated firmware to AT&T users, to verify, that isn't even for their device.
Apparently there are multiple AT&T SKUs. The release they sent to me was for MR1100-2A1NAS and could not be flashed to mine. When I inquired they stated there would be a release today for verification but I have yet to recieve it. The SKU for mine is MR1100ABS-2A1NAS.
Mine does have band 14 though and the ethernet port is inop.
Thanks John. I got your PM. I will find the SKU details for you.