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Forum Discussion
intoxicthreat
Feb 20, 2020Follower
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
thegalline
Feb 21, 2020Tutor
My Nighthawk LTE Mobile Hotspot Router(MR1100) is locked up - bricked?. It auto updated on Monday. For 2 days it seemed to work ok, but Thursday when I powered it up it is dead. Message on router “mobile broadband disconnected”. Cannot access device with mobile appt. passwords don’t work. I use T mobile. sn 5K1188N5006B1
I talked with T mobile tech support yesterday and they see no problem on their end.
What do I do to fix it? I have a lot of money tied up with this product that is 7 months old.
- JohnPengFeb 21, 2020NETGEAR Expert
Most likely, the device was blocked by T-Mobile when you use the T-Mobile SIM.
Can you try the SIM card work on your phone?
Thanks
- thegallineFeb 21, 2020Tutor
John
Thank you for responding. I don’t feel competent in doing that myself. I will take the router back to T mobile where they put in the chip and have them check it. besides I dont want to damage any other of my equipment.
Could you please supply me with the fault tree on this problem so I can have them help me fix it. I don’t know if they are up on this problem so any info you can supply me with so I can bring them up to date would be helpful.
Question: the chip has been in the device for over six months without a problem. Did the firmware damage the chip? What has changed to lead you to believe that the chip is the source of the problem? If we put in a new chip will the device come back with the old passwords? What will I have to do to get this back working?
Again any info you can supply me with for T mobile would be helpful. I only want to make one trip. I have already lost a day of work over this.
Regards
Alan
- WebbwulfFeb 22, 2020TutorI'm having the exact same problem. Ive reset and rebooted haven't had this problem unless I've gone over my limit and I have not. My provide said its a problem with better and tmobile
- melwiththecellFeb 22, 2020Guide
Would you advise downgrading the Firmware by USB connection? Or do you have some sort of timeline on a patch?
Thanks!- WebbwulfFeb 22, 2020TutorIt's netgear side of things it the patch