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Forum Discussion
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
My Nighthawk LTE Mobile Hotspot Router(MR1100) is locked up - bricked?. It auto updated on Monday. For 2 days it seemed to work ok, but Thursday when I powered it up it is dead. Message on router “mobile broadband disconnected”. Cannot access device with mobile appt. passwords don’t work. I use T mobile. sn 5K1188N5006B1
I talked with T mobile tech support yesterday and they see no problem on their end.
What do I do to fix it? I have a lot of money tied up with this product that is 7 months old.
Most likely, the device was blocked by T-Mobile when you use the T-Mobile SIM.
Can you try the SIM card work on your phone?
Thanks
John
Thank you for responding. I don’t feel competent in doing that myself. I will take the router back to T mobile where they put in the chip and have them check it. besides I dont want to damage any other of my equipment.
Could you please supply me with the fault tree on this problem so I can have them help me fix it. I don’t know if they are up on this problem so any info you can supply me with so I can bring them up to date would be helpful.
Question: the chip has been in the device for over six months without a problem. Did the firmware damage the chip? What has changed to lead you to believe that the chip is the source of the problem? If we put in a new chip will the device come back with the old passwords? What will I have to do to get this back working?
Again any info you can supply me with for T mobile would be helpful. I only want to make one trip. I have already lost a day of work over this.
Regards
Alan
- I'm having the exact same problem. Ive reset and rebooted haven't had this problem unless I've gone over my limit and I have not. My provide said its a problem with better and tmobile
I had my ISP guy have another customer try this and it seems to have worked for the time being. Add another APN. APN Name "broadband", APN "broadband", PDP "IPV4", then none and none. I'm trying it now.
Would you advise downgrading the Firmware by USB connection? Or do you have some sort of timeline on a patch?
Thanks!- It's netgear side of things it the patch
I agree. Had the same issue with an ATT sim, so it's definitely a Netgear issue. I have JohnPeng responding to my messages, so hopefully it will get resolved soon.