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Forum Discussion

intoxicthreat's avatar
intoxicthreat
Follower
Feb 20, 2020

broadband disconnected

Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Feb 21, 2020

Most likely, the device was blocked by T-Mobile when you use the T-Mobile SIM.

 

Can you try the SIM card work on your phone?

 

Thanks

melwiththecell's avatar
melwiththecell
Guide
Feb 22, 2020

Would you advise downgrading the Firmware by USB connection? Or do you have some sort of timeline on a patch?
Thanks!

  • Webbwulf's avatar
    Webbwulf
    Tutor
    Feb 22, 2020
    It's netgear side of things it the patch
    • melwiththecell's avatar
      melwiththecell
      Guide
      Feb 23, 2020

      I agree. Had the same issue with an ATT sim, so it's definitely a Netgear issue. I have JohnPeng responding to my messages, so hopefully it will get resolved soon.