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Forum Discussion

intoxicthreat's avatar
intoxicthreat
Follower
Feb 20, 2020

broadband disconnected

Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
Bornmega's avatar
Bornmega
Aspirant
Feb 24, 2020
I'm also in the same boat and a Tmobile sim inside. I've spoken to tmobile customer service and was told everything on their checks out fine. I went in and got a sim change in case it was the sim card, still getting the same problem. I've tried the new sim in another device and works perfectly fine. I went to an att retail store an borrowed an active sim and it connected, but I couldn't push a firmware update.
  • Bornmega's avatar
    Bornmega
    Aspirant
    Feb 24, 2020
    • Bornmega's avatar
      Bornmega
      Aspirant
      Feb 24, 2020
      • Bornmega's avatar
        Bornmega
        Aspirant
        Feb 24, 2020
        The apn hasn't changed unless they gave you a different one but my ISP is Tmobile and the apn is fast.t-mobile.com. Also when I inserted the Att sim and did the check firmware it said I was on the latest one 12.05.05.00
  • melwiththecell's avatar
    melwiththecell
    Guide
    Feb 24, 2020

    I did the firmware push through the GUI with my ATT sim. However, Tmobile gave us a new APN to connect to, but you should ask your ISP to work with Tmobile for that, as it could be different for each reseller.