NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
John
SKU MR1100-100NAS
LCD message “T Mobile broadband disconnected Your data connection is disconnected”
This weekend I wasted 2 hours of my life that I will not get back trying to get the hotspot to work. I did a paper clip reset and was finally able to look at the device with my tablet and desktop using Netgear mobile and http://192.168.1.1/.
The firmware version that is in the device is NTG9X50C_12.06.11.00 . Is that the right firmware? On both dashboards the check for updates doesn’t work, they are grayed out.
I tried to down load from your website what is posted as the latest version and previous version and manually load the versions to no avail. Got a code 16? Error.
I don’t know what the h… WebUI is and to be honest I don’t care to know.
I need the proper firmware that will download because from what I can tell, you guys downloaded something other than what you website says is current.
I bought the hotspot from Amazon last June and it was billed as being unlocked for any sim card. And besides, it has been working properly since the end of last June.
John, do us all a favor and stop guessing and get us some answers or someone that can.
Post the the apn so we can all get our M1 working. Otherwise tmobile only has 2 that I'm aware of. The standard fast.t-mobile.com and pcweb.tmobile.com and neither have worked for me.
https://forum.sierrawireless.com/t/mc7455-t-mobile-cannot-connect-when-band-09-lte-all/14469
Please check whether these work for you.
Thanks
John
just spent 1.5 hr on the phone with T mobile. the APN settings I have are correct.
The problem is yours to fix.
- Yea the whole link about Sierra wireless didn't help at all.
- I spoke with tmobile tech support again and they verified that my hotspot imei is not being blocked or banned on their network and their apn is still the same. Tech support suggested that maybe the antenna on the broadband chipset might be the problem as I stated here before and also to the tech support rep at tmobile that an att sim card works. My device has been unlocked since October.
Please check whether APN: "b2b.static" works for you?
As you stated, the device works on AT&T network, not on TMobile. This shows that the T-Mobile issue is due to the network. They are excercising the same codes on the device.
Thanks
- I've tried both apn's on the that site you linked and didn't make a difference.
Here is my process and I've had success since:
(MR1100 on T-mobile, "Mobile Broadband Disconnected" after FW update 12.06.08.00). I tried my ATT SIM from my cell phone and it worked, so I know it isn't the device per se, only the device when being used with T-mobile. This MIGHT only work for the subscribers with Simnet, but I can't be sure. Follow these steps exactly and see if you get better results.
1. I used the ATT SIM to update the firmware through the GUI. Had battery installed and did so wirelessly. Updated to 12.06.11.00. (I don't think there is a download page for this FW, so I don't know of any way to update it with upload through GUI.)2. Took out battery and powered through USB-c. Factory reset device with button on back.
3. Inserted T-mobile SIM. Still error.
4. Logged in to GUI wirelessly and changed APN Name to "Fix" and APN to the "b2b.static" with IPv4 chosen for both PDP and PDP Roaming. I did not change anything else (wifi name, pw, etc).5. Factory reset AGAIN with button.
6. Inserted SIM.
7. Connected wirelessly and double-checked to make sure the "Fix" was chosen in "Cellular".
8. Set up modem with Wifi name password, etc.
9. Power cycle modem.
10. Connected!
I would recommend you message JohnPeng the json, he can translate exactly what's going on. I don't know the command line to use.Please see my above post. I don't know if it will work for you, but this was the solution provided by the company I bought my service from. It MIGHT just work for their clients, I'm not sure. I'm suspect the carriers are trying to lock down the fraudulent 3rd party resellers, so I would go back to whoever sold you the device or SIM card. I've had my MR1100 for a while, and so far so good. This is the first time something like this has happened, and I have a pretty decent company who dealt with T-mobile so I didn't have to.
- First, I am not a techy person so pardon the layman terms.
I have AT&T. I was finally able to get into the GUI with help from the Netgear Support line. The IP was way off somehow. Support used ipconfig command to determine what is was and walked me through correcting it via Ethernet connection to my computer.
I don’t have the option to update the firmware yet so when it does update I will probably have additional issues.
But, I found my AT&T MR1100 (on IP pass through) was using a static IP. Once I got that changed in my Netgear R7000 router, the router auto-changed its IP to 10.0.0 and everything is working once again. For now anyway. Ah yes. I forgot to mention that I had to go change the connection in my router so it could reach the modem with that static IP (and subnet mask). My router is the WND3400, so I don't know if all of the settings navigations are the same. I know each model has different features, but it sure would be nice if the user interface were standardized. I'm glad they were able to help you! So far I've been very impressed with Netgear support (both by phone and here.) I certainly wish the techs at T-mobile were as knowledgeable! I have had to teach more chat representatives (and their managers..... yes I'm a Karen) the difference between speeds (kbps) and 4G (G is for generation, NOT short for "gigabyte") more than you know. I'm not saying a layman should know this, but definitely a representative of the company promoting "fastest" and "best" LOL!
Does this still work to date? Are you getting Mobile Broadband Disconnected error as of today?