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Forum Discussion
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
John
just spent 1.5 hr on the phone with T mobile. the APN settings I have are correct.
The problem is yours to fix.
Yea the whole link about Sierra wireless didn't help at all.
- I spoke with tmobile tech support again and they verified that my hotspot imei is not being blocked or banned on their network and their apn is still the same. Tech support suggested that maybe the antenna on the broadband chipset might be the problem as I stated here before and also to the tech support rep at tmobile that an att sim card works. My device has been unlocked since October.
Please check whether APN: "b2b.static" works for you?
As you stated, the device works on AT&T network, not on TMobile. This shows that the T-Mobile issue is due to the network. They are excercising the same codes on the device.
Thanks
- I've tried both apn's on the that site you linked and didn't make a difference.
Here is my process and I've had success since:
(MR1100 on T-mobile, "Mobile Broadband Disconnected" after FW update 12.06.08.00). I tried my ATT SIM from my cell phone and it worked, so I know it isn't the device per se, only the device when being used with T-mobile. This MIGHT only work for the subscribers with Simnet, but I can't be sure. Follow these steps exactly and see if you get better results.
1. I used the ATT SIM to update the firmware through the GUI. Had battery installed and did so wirelessly. Updated to 12.06.11.00. (I don't think there is a download page for this FW, so I don't know of any way to update it with upload through GUI.)2. Took out battery and powered through USB-c. Factory reset device with button on back.
3. Inserted T-mobile SIM. Still error.
4. Logged in to GUI wirelessly and changed APN Name to "Fix" and APN to the "b2b.static" with IPv4 chosen for both PDP and PDP Roaming. I did not change anything else (wifi name, pw, etc).5. Factory reset AGAIN with button.
6. Inserted SIM.
7. Connected wirelessly and double-checked to make sure the "Fix" was chosen in "Cellular".
8. Set up modem with Wifi name password, etc.
9. Power cycle modem.
10. Connected!
I would recommend you message JohnPeng the json, he can translate exactly what's going on. I don't know the command line to use.Does this still work to date? Are you getting Mobile Broadband Disconnected error as of today?