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Forum Discussion
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
John
just spent 1.5 hr on the phone with T mobile. the APN settings I have are correct.
The problem is yours to fix.
Please see my above post. I don't know if it will work for you, but this was the solution provided by the company I bought my service from. It MIGHT just work for their clients, I'm not sure. I'm suspect the carriers are trying to lock down the fraudulent 3rd party resellers, so I would go back to whoever sold you the device or SIM card. I've had my MR1100 for a while, and so far so good. This is the first time something like this has happened, and I have a pretty decent company who dealt with T-mobile so I didn't have to.
- First, I am not a techy person so pardon the layman terms.
I have AT&T. I was finally able to get into the GUI with help from the Netgear Support line. The IP was way off somehow. Support used ipconfig command to determine what is was and walked me through correcting it via Ethernet connection to my computer.
I don’t have the option to update the firmware yet so when it does update I will probably have additional issues.
But, I found my AT&T MR1100 (on IP pass through) was using a static IP. Once I got that changed in my Netgear R7000 router, the router auto-changed its IP to 10.0.0 and everything is working once again. For now anyway. Ah yes. I forgot to mention that I had to go change the connection in my router so it could reach the modem with that static IP (and subnet mask). My router is the WND3400, so I don't know if all of the settings navigations are the same. I know each model has different features, but it sure would be nice if the user interface were standardized. I'm glad they were able to help you! So far I've been very impressed with Netgear support (both by phone and here.) I certainly wish the techs at T-mobile were as knowledgeable! I have had to teach more chat representatives (and their managers..... yes I'm a Karen) the difference between speeds (kbps) and 4G (G is for generation, NOT short for "gigabyte") more than you know. I'm not saying a layman should know this, but definitely a representative of the company promoting "fastest" and "best" LOL!