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Forum Discussion

intoxicthreat's avatar
intoxicthreat
Follower
Feb 20, 2020

broadband disconnected

Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
Mrojas's avatar
Mrojas
Aspirant
Feb 26, 2020
Hello, this morning the same problem occurred to me. I have an ATT lte router mr1100, and the screen displayed “mobile broadband disconnected” i have the latest firmware (12.05.05.14). Is there a fix for this?
thegalline's avatar
thegalline
Tutor
Feb 27, 2020

John

This has been a week now of you poking and hoping that a customer will fix this Netgear problem. 

 

What is Netgear doing to fix this and when do they feel it will be fixed and when can we expect new Firmware? Is Netgear working with T mobile to fix this?

 

You hoping that a customer will fix your problem with convoluted work a rounds is not acceptable. 

  • Bornmega's avatar
    Bornmega
    Aspirant
    Feb 27, 2020
    Yea I've pretty much given up. I tried everything that was suggested in this forum and anything I can think off. Tmobile says they haven't done anything on the network and account side. So..... because of the calling in and visiting tmobile stores about the issue, they're sending me a Franklin t9 mobile hotspot. I'll admit it's only cat 4 as opposed to the m1's cat16 with mimo but it supports up to band 71 where the m1 stops at band 66.
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Feb 28, 2020
      Bornmega wrote:
      Yea I've pretty much given up. I tried everything that was suggested in this forum and anything I can think off. Tmobile says they haven't done anything on the network and account side. So..... because of the calling in and visiting tmobile stores about the issue, they're sending me a Franklin t9 mobile hotspot. I'll admit it's only cat 4 as opposed to the m1's cat16 with mimo but it supports up to band 71 where the m1 stops at band

       What is the SKU of your M1? (MR1100-xxxxxx). If it is possble, please help to capture a model.json log when you use the T-Mobile SIM.

       

      Please confirm the SIM card is working with your new device?

       

      Thanks

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 28, 2020
    thegalline wrote:

    John

    This has been a week now of you poking and hoping that a customer will fix this Netgear problem. 

     

    What is Netgear doing to fix this and when do they feel it will be fixed and when can we expect new Firmware? Is Netgear working with T mobile to fix this?

     

    You hoping that a customer will fix your problem with convoluted work a rounds is not acceptable. 

    Could you please help to capture a model.json log with the T-Mobile SIM? It will help us to fidn out what is wrong with the account or the device.

     

    Thanks

    • thegalline's avatar
      thegalline
      Tutor
      Feb 28, 2020

      hello John

       

      i dont know what is or how to obtain a "model.json log". please advise.

       

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Feb 28, 2020
        thegalline wrote:

        hello John

         

        i dont know what is or how to obtain a "model.json log". please advise.

         

        Step 1: Open 192.168.1.1 on your browser.

         

        Step 2: Input the account and password if necessary (admin/password)

         

        Step 3: type 192.168.1.1/model.json

         

        Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.

         

        Step 5: Save the text file as model.json_log.txt

         

        Step 6: Submit the Log file