Forum Discussion

Follower

Feb 20, 2020

broadband disconnected

Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...

thegalline

Tutor

Feb 27, 2020

John

This has been a week now of you poking and hoping that a customer will fix this Netgear problem.

What is Netgear doing to fix this and when do they feel it will be fixed and when can we expect new Firmware? Is Netgear working with T mobile to fix this?

You hoping that a customer will fix your problem with convoluted work a rounds is not acceptable.

JohnPeng

NETGEAR Expert

Feb 28, 2020

thegalline wrote:

John

This has been a week now of you poking and hoping that a customer will fix this Netgear problem.

What is Netgear doing to fix this and when do they feel it will be fixed and when can we expect new Firmware? Is Netgear working with T mobile to fix this?

You hoping that a customer will fix your problem with convoluted work a rounds is not acceptable.

Could you please help to capture a model.json log with the T-Mobile SIM? It will help us to fidn out what is wrong with the account or the device.

Thanks

thegalline
Tutor
Feb 28, 2020
hello John

i dont know what is or how to obtain a "model.json log". please advise.
- JohnPeng
  NETGEAR Expert
  Feb 28, 2020
  thegalline wrote:
  
  hello John
  
  i dont know what is or how to obtain a "model.json log". please advise.
  
  Step 1: Open 192.168.1.1 on your browser.
  
  Step 2: Input the account and password if necessary (admin/password)
  
  Step 3: type 192.168.1.1/model.json
  
  Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.
  
  Step 5: Save the text file as model.json_log.txt
  
  Step 6: Submit the Log file
  - thegalline
    Tutor
    Feb 28, 2020
    john
    where do you want me to send it?