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Forum Discussion
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
hello John
i dont know what is or how to obtain a "model.json log". please advise.
thegalline wrote:
hello John
i dont know what is or how to obtain a "model.json log". please advise.
Step 1: Open 192.168.1.1 on your browser.
Step 2: Input the account and password if necessary (admin/password)
Step 3: type 192.168.1.1/model.json
Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.
Step 5: Save the text file as model.json_log.txt
Step 6: Submit the Log file
john
where do you want me to send it?
John
received your PM. I looked at the file and there seems to be a lot of personal and proprietary data in it.
I have a call into T mobile. I want them to tell me it is ok and safe for me to share.
thank you for understanding.
John
Sorry, but T mobile recommended that I not share that file.
I talked with one of the Sr tech reps and he is going to escalate the problem report.
If you have not done so I would suggest you contact T mobile to get this fixed and not depend on your customers.
John
Where do we stand with this problem?
Has Netgear made any progress toward a solution? When can we expect to get a fix?
It has been 2 weeks since my hotspot stopped working.