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Forum Discussion
broadband disconnected
Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
thegalline wrote:
hello John
i dont know what is or how to obtain a "model.json log". please advise.
Step 1: Open 192.168.1.1 on your browser.
Step 2: Input the account and password if necessary (admin/password)
Step 3: type 192.168.1.1/model.json
Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.
Step 5: Save the text file as model.json_log.txt
Step 6: Submit the Log file
John
received your PM. I looked at the file and there seems to be a lot of personal and proprietary data in it.
I have a call into T mobile. I want them to tell me it is ok and safe for me to share.
thank you for understanding.
John
Sorry, but T mobile recommended that I not share that file.
I talked with one of the Sr tech reps and he is going to escalate the problem report.
If you have not done so I would suggest you contact T mobile to get this fixed and not depend on your customers.
John
Where do we stand with this problem?
Has Netgear made any progress toward a solution? When can we expect to get a fix?
It has been 2 weeks since my hotspot stopped working.
thegalline wrote:
John
Where do we stand with this problem?
Has Netgear made any progress toward a solution? When can we expect to get a fix?
It has been 2 weeks since my hotspot stopped working.
Please try the following:
1. Log in to WebUI
2. Manully create an APN use "b2b.static" as APN name with IPv4 chosen for both PDP and PDP Roaming
3. Check the radio button in front of the newly created APN to set it as default.
4. Mak sure Data checkbox is checked.
Let me know whether this works or not.
Thanks
I have been having the same "Mobile Broadband Disconnected" problem for the past several months. NETGEAR sent me another MR1100 and I am having the same problem. I have T-mobile. I have a NETGEAR LB1120 working with no problems. NETGEAR blames T-mobile, T-mobile blames NETGEAR. Consumers are getting caught in the middle. EVERYTHING started after a NETGEAR firmware update. IS NETGEAR GOING TO FIX THIS ISSUE? We are talking $350 down the drain. Return my money if all I am going to have is a $350 paper weight..........
atg321 wrote:
I have been having the same "Mobile Broadband Disconnected" problem for the past several months. NETGEAR sent me another MR1100 and I am having the same problem. I have T-mobile. I have a NETGEAR LB1120 working with no problems. NETGEAR blames T-mobile, T-mobile blames NETGEAR. Consumers are getting caught in the middle. EVERYTHING started after a NETGEAR firmware update. IS NETGEAR GOING TO FIX THIS ISSUE? We are talking $350 down the drain. Return my money if all I am going to have is a $350 paper weight..........
For T-Mobile customer, please contact T-mobile to upgrage your plan to Hotspot plan in order to use with MR1100. T-Mobile treated MR1100 and LB1120 as different device categories. That is why the same SIM card can work on LB1120, but not on MR1100.
Thanks