NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DesertMonk89's avatar
DesertMonk89
Aspirant
May 03, 2020

Can’t dock AC971L to DC112a

After this morning I can’t dock my hotspot to the DC112a without the cradle rebooting itself. Once it reboots, it just keeps doing it again and again.
Both firmware of the hotspot and cradle are up to date

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 14, 2020

    Hi DesertMonk89

     

    Welcome to NETGEAR Community!

     

    Do you have stable connection just by using the AC791L? 

    You mentioned that the firmware of both devices are updated, may we please have the firmware version of the AC791L and DC112A?

     

    Kindly press and hold the Reset button to return the DC112A to its factory settings. 

     

    Regards,
    Blanca
    Community Team

    • DesertMonk89's avatar
      DesertMonk89
      Aspirant
      May 16, 2020
      Yes i have a good connection when connecting to just the hotspot. Both the cradle and hotspot have the latest firmware. I’ve check for new ones and they’re up to date. I have also factory reset the cradle multiple times with no change at all. The thing seems to crash when any device pings the internet and then just loops that way indefinitely. At first I thought it was one of my devices causing it to crash but now it seems to happen when any of my 5 or six connect to it