Can’t register on my MR5100

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theinvisibleman wrote:
My friend bought 2 MR5100 and gave me one as a Christmas present , we both had trouble registering after typing in the serial number ... 

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Are the model designators on your M5's MR5100-1TLAUS acording to the product label - regardless if unlocked by a third-party? In this case, the product registration (these can't be registered on https://my.netgear.com/ !) as well as the warranty and DoA service is handled by Telstra.

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theinvisibleman wrote:
... and unfortunately he wasn’t so lucky cause after having it for 4 days , his modem won’t turn on 

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If this applies to the your friend's DoA unit, too: The warranty service must be taken care by Telstra resp. the vendor.